Virgin Media, the UK cable broadband provider offered an apology and explanation for the degradation in their ADSL broadband service during the last fortnight.  It seems the ISP received complaints from its customers regarding slow speeds, frequent disconnection and unreliable connection.  However, the leading UK broadband supplier put the fault on their routing equipment for the temporary degradation of their service on ADSL lines. In other words,  the uneven spread of traffic on their network and the unexpected outage seemed to have caused the problem, the report from Virgin’s site says.

After more than ten days, both the problems were resolved by the ISP, however, the technical personnel of Virgin Media ” are monitoring the situation closely on a daily basis and will post further updates if necessary. In some individual cases, customers using routers or the Virgin Wireless Kit may also benefit immediately from forcing a new session by switching your router off & on again at the wall socket.”

Recently, there was a black out of Virgin service in Manchester due to a problem cropped up in air conditioning component of Virgin servers due to power outage. Despite the restoration of power by 9 pm, Virgin services (broadband & TV) were not available till 2 am. One could guess that Virgin could have managed the situation more efficiently if they had some power backup during outage. To offer better service to their customers, the major cable broadband provider should make sure that their network is built with better equipment and the traffic is efficiently managed.