UK Customer Experience Awards 2018

The winners of the UK Customer Experience Awards 2018 has been announced at the awards ceremony on October 11, 2018 at Wembley Stadium in London. The UK Customer Experience Awards is in its nineth year which is the biggest CX event in the world. These awards are designed for all individuals, businesses and organisations that provide extraordinary customer experience to their customers and includes B2B & B2C in every industry. These are internal industry focused events and does not reflect the opinions of actual customers.

The winners were awarded at the special awards ceremony which was held last week at Wembley Stadium to recognise the companies who made improvements on providing exceptional customer experience. This year they had 22 categories for the entries. The applicants were asked to make an application and a presentation to explain about the reasons to the judges. The entries were then judged by the big panel of judges who are business professionals across different sectors.

The following are the list of categories and awards received by the broadband and telecom industry.

Best Contact centre large : EE

Best Customer centric culture – Customer Focus : BT Enterprise (partnership with Bluesky)

Best Customer centric culture – Strategy/Project : O2

Best customer experience training – Transformation for success : BT Enterprise (partnership with Bluesky)

Best Customers at the heart of everything – Customer Satisfaction : XLN Telecom (Business Services)

Best Technology & telecoms : EE

Best Use of insight & feedback – Best Solution or Programme : BT Consumer

CX team of the year – Customer Centricity : BT Consumer

CX team of the year – Strategy/Transformation : O2

Even XLN, O2, BT Corporate and other telecommunication operators were runners-up in other categories also.

Neil Skehel, CEO of Awards International said that he felt proud to present the UK Customer Experience Awards 2018 to the winners. They held the finals during the day time for the first time and enjoyed a wonderful black tie evening event. He congratulated all the finalists and winners. Expecting for the best for next year.

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