Computer literacy report from BT Home IT Support
The survey conducted by BT Home IT Support, a customer support division of BT broadband shows that more than 50 percent of computer users in the UK think they are unable to fix the IT related problems due to their lack of knowledge in IT field. During the last ten years, the growth in IT [...]
BT is to offer free customer support
Many ISPs charge the calls made to their customer support while a few of them offer free 0800 numbers. Following the suit of the small section of ISPs, BT has also announced that its customers can make free calls using 0800 numbers from the first week of April. Currently, BT Broadband customers also use 0845or [...]
Broadband Customer Support calls – Some facts
The recent report from uSwitch shows that the revenues that UK broadband providers earn via their customer support could be well over £34m per year. Especially, Orange, a UK ISP is reported to charge its customers with a painful rate of 50p per minute for making calls to its support centre staff. Most of the [...]
Virgin media offers premium rates
Virgin Media has announced that they will smack 25 pence per minute charge on calls to its broadband technical support line from 1 July, 2007. This is because that, according to the company it gets too many off-topic questions. The customer care MD of Virgin Media, Steve Stewart declared that more than half the calls [...]
