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ISPs in UK lack good customer service
Talisma Corporation, a leading provider of Customer Interaction Management (CIM) solutions like Web self-service, email response management, live chat, VoIP, phone, and a system-wide knowledge base conducted a survey over the online customer service provided by 50 leading UK broadband providers in February 2007. During the survey, the following factors became criteria for testing customer [...]
ISPA adds four more companies as its members
AOL Broadband, owned by TPH Services is among the four companies that became members in The Internet Services Providers’ Association (ISPA UK) in April, this year. ISPA UK is a self-regulatory board that promotes good business practice among the UK broadband providers. Other three companies that become members last month are Simply Mail Solutions, iDAQ [...]
BT pushes broadband up to 8Mbps
BT will now be supplying broadband at a very high speed of up to 8Mbps to millions of UK businesses and homes by this month end. As from March 31, 2007, faster broadband services will be available as announced by Telco. This 8MB broadband service is based on ADSL Max; it uses existing standards of [...]
Oldest UK ISP Pipex on the block
UK ISP veteran Pipex is soon going to be taken over by any one of the other competitor setting its eyes to corner the company. In 1991, UK’s first commercial internet service provider, Pipex came into picture and appointed an investment bank to facilitate them through the sales options. Other current major ISP’s today like [...]
BT helps stranded Biscit customers
BT has another offer for the Biscit’s stranded customers who are looking forward to subscribe to other Internet service providers. Almost 6500 current customer can now dial into a special BT wholesale helpline number and can ask for an Authorization code required for the migration to be completed. Once connected to the helpline number, a [...]
