Tiscali and AOL in the ‘hall of shame’ released by Which?
The which.co.uk has criticized the broadband providers like AOL and Tiscali for exerting financial burden on their customers with their costly customer support helplines. The website published the list of more than thirty companies that come under its hall of shame. Other companies which are in the list include British Gas, DVLA, Barclays, TV licensing [...]
BT is to offer free customer support
Many ISPs charge the calls made to their customer support while a few of them offer free 0800 numbers. Following the suit of the small section of ISPs, BT has also announced that its customers can make free calls using 0800 numbers from the first week of April. Currently, BT Broadband customers also use 0845or [...]
Tiscali continues migrating Pipex customers
After the acquisition of Pipex broadband by Tiscali, the customers of former have been moved to the LLU network of Tiscali even without receiving proper notice from their provider. However, recently Pipex customers could experience the sharp slow down of the speeds of their connections for which Tiscali gave the following explanation in its forum: [...]
Broadband Customer Support calls – Some facts
The recent report from uSwitch shows that the revenues that UK broadband providers earn via their customer support could be well over £34m per year. Especially, Orange, a UK ISP is reported to charge its customers with a painful rate of 50p per minute for making calls to its support centre staff. Most of the [...]
