Roll of Call Centres in Broadband Customer Satisfaction
A couple of surveys conducted recently, stated that higher levels of customer satisfaction can be rendered by call centres. This especially comes into significance at the time of a sign up to the service of a new broadband service provider.
Meanwhile, a study carried out by Broadband Genie, a broadband comparison website had revealed that Sky [...]
Broadband Usage Soars in the UK, But What About Customer Satisfaction?
Despite being hit by the harbour waves of global economic recession, the broadband usage in the UK has been on a steady progress path. This fact is more than substantiated by the fresh projects undertaken by different UK ISPs, as well as the adventurous attitude of the users who seem to have adjusted themselves to [...]
Consumer Satisfaction: Are Big ISPs Faltering?
A recent survey conducted by a dedicated broadband monitoring website of the UK revealed that out of the eleven biggest ISPs of Britain, only four scored above 50 percent in terms of consumer satisfaction. The website had polled a total of 500,000 people in the UK, out of which 79 percent held O2 as the [...]
