Ofcom’s new commitment – Fairness for Customers agreed by UK ISPs

Most of the phone, mobile, broadband and TV providers across the UK have recently informed that they agree to sign up for the new Ofcom’s commitment of “Fairness for Customers”. The commitment includes various areas covering support quality, information clarity and fairness in pricing.

In recent times, Ofcom has been doing the process of terms for better consumer protections in the telecom industry. They have launched many things such as a code of practice for broadband speeds, automatic compensation system for fixed line ISPs, End of contract notification system and easier mobile switchover will be the next to follow on.

In addition, the regulator wants to support the customers in getting fair treatment by their service provider in signing a new deal, problem fixing or switchover to new provider and for that the regulator has taken steps to make the biggest service providers in the UK to sign up for their new commitments. As per that, BT, EE, O2, Plusnet, Giffgaff, Post Office, Talktalk, Sky, Tesco Mobile, Virgin Media, Vodafone and Three UK have agreed to support the new commitment.

The Fairness for Customers Commitments include Customers get a fair deal, which is right for their needs, Customers get the support they need when their circumstances make them vulnerable, Customers are supported to make well-informed decisions with clear information about their options before, during, and at the end of their contract, Customers’ services work as promised, reliably over time, Customers can sign up to, change and leave their services quickly and smoothly and Customers can be confident that fair treatment is a central part of their provider’s culture.

Ofcom CEO – Sharon White said that she welcomes the commitments that the service providers have agreed for and supporting to ensure customers to be treated fairly.

UK Minister for Digital – Margot James said that most of the big telecoms providers have agreed and signed up to Ofcom’s commitments. By this they are not supporting the customers to be treated fairly but also supporting competition by ensuring providers work to compete on standards.

Speak Your Mind

Tell us what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!