Ofcom to Reduce Broadband Disputes’ Waiting Time

September 2009 is expected to witness a significant move from the part of the telecoms regulator of the UK, Ofcom. A decision of the Ofcom thinktank says that the time span, the web consumers are required to wait before getting a chance to approach the broadband regulator for sorting out their problems related to broadband, is all set to be reduced from the ninth month of the year 2009.

At present the internet service providers can take a time span of twelve weeks to resolve the problems brought to them by the consumers. If the matter remains unsolved even after that, the home owners could take up the problem to a regulator such as Otelo to finalise them. The telecoms watchdog of the UK, Ofcom is all set to reduce this time span to eight weeks from the previous 12 from the autumn, hence exerting increased pressure on the broadband ISPs to solve the problems of their customers quickly.

The chief executive of Ofcom, Ed Richards said that the fresh decision stood for the customers who were not happy with their broadband providers to get a faster resolution, even though in the present scene, the majority of the customers were content with their telecoms services. He added that those issues such as queries on the speed of the connection and general service elements like VoIP solutions, are not taken into consideration by the ISPs even after a time span of eight weeks were very much likely to remain unsolved for a longer time.