Ofcom pledges to better Broadband Customer Support
Under the fresh plans put forward by the telecommunications regulator of the United Kingdom, Ofcom, the customers of broadband internet services across the country could be provided with better services from the broadband providers.
The telecoms watchdog has unveiled a set of fresh proposals predominantly with a view to improving the customer support offered by the various internet service providers operating in the United Kingdom.
It has been reported that the regulating body has called for the setting up of basic minimum standards for the handling of complaints in the country’s broadband internet industry. Besides this, it was also looking to provide additional information to make sure that the users were well aware of existing services for dispute resolution.
The regulator has been additionally pondering over ways to boost the transparency displayed by the internet service providers in the United Kingdom, regarding the performance levels.
According to the chief executive officer of Ofcom, Ed Richards, the regulating body wanted to improve the handling ways of the complained and queries made by the consumers in the country.
Richards added that the advantage was that the consumers were entitled to expect their broadband suppliers to address and try the complaints made by them, and where these could not be resolved, they ought to be made aware of the rights due for them of am independent and free broadband service for dispute resolution.
An Ofcom research had only earlier this week reported that the broadband internet services in the United Kingdom were among the most economical in the world.
