Migration related issues still raise concerns

Although Ofcom implemented a new set of rules and regulations with regard to migration procedure last year, it seems, many ISPs do not strictly follow them, according to a report. The UK telecom regulator Ofcom, instructed all ISPs to issue Migration Access Code (MAC) to its customers who switch to another provider within five working days from the date on which the request is made.

Despite this rule is made compulsory for UK broadband providers, not all of them comply with it. It is found that more than one-thirds of the switchers could not get a MAC code within five days while 14 percent of people who request a MAC code face problems in getting it, the report further says.

However, Ofcom, in its recent report claims that the complaints related to MAC issues have fallen sharply thanks to the measures it has taken during the last year. It should be also noted that the new MAC rules do not apply to the LLU lines which account for significant number of connections to the households in UK.