The winner of ISPA's Best Business ISP Award, Eclipse Internet provider has introduced a valued added service for its business broadband customers. The online service, ‘Expert Advice’ aims at providing more information on the packages and hosting services via live chat, according to the report.

This means, business customers can just visit the website of Eclipse to get advice and additional information that they would like to know about the services to make an informed decision. Eclipse helpdesk will respond to the queries made by the customers on the live chat.

Along with live chat, Eclipse customers can also send their queries to the ISP via emails or talk with the customer service team.

Mark Thomas of Eclipse Internet said:

"Many small businesses want to buy broadband and other internet services online because of the convenience and cost benefits it offers.

However, they sometimes need further information about the benefits of services such as managed server hosting before deciding which is the right product for them.

Our online Expert Advice service provides valuable assistance to these customers, answering their questions immediately, without the need for them to make a phone call or send an email."