BT broadband tops the table for customer complaints

BT, the telecom giant, along with its subsidiaries EE and Plusnet, were found to have generated over the first 3 months of the year, more customer complaints among broadband providers, more than any other competitor. Over the first quarter of the year, BT generated in total 34 complaints per 100,000 broadband subscribers, as against the […]

Ofcom wants info regarding upload and download speeds on advertisement

Ofcom the telecoms regulator wants to revise the code of practice for broadband providers regarding information on speed and to make it available on advertisements in future, according to some reports. The service provider would be required to show both download and upload speeds, which is one of the points being considered by Ofcom when […]

Ofcom plans to open up Oprenreach’s network to other ISPs

The national telecoms regulator, Ofcom, has revealed plans to allow broadband suppliers competing with BT, to use the network run by the network infrastructure arm of BT, Openreach, that would lead to improved broadband for consumers across the UK. BT’s infrastructure subsidiary, Openreach, that maintains a network of ducts and telephone poles to deliver telecoms […]

BT, Plusnet and TalkTalk most complained broadband providers, finds Ofcom

Ofcom has revealed its findings, during the 4th quarter of 2016, on the most complained about broadband providers. BT, Plusnet and TalkTalk are the most complained about as per data gathered. Broadband and fixed line providers continue to account for the largest number of complaints of the industry again this time. Towards the end of […]

ISPs give mixed reaction to compensation system proposed by Ofcom

Broadband providers of UK have given a mixed reaction to the proposed automatic compensation system by Ofcom for customers receiving poor service. The telecoms regulator has proposed new regulations that will make fixed-line phone and broadband providers to automatically pay out to customers who have experienced delayed repairs, missed deadlines, or even for not keeping […]

« Previous PageNext Page »