The UK broadband provider, the Carphone Warehouse (CPW) and JDSU, the California based network solution provider have signed a deal that will allow CPW to get support and technical assistance from the latter for the deployment of its future broadband networks and other advanced broadband services, according to a report.

Accordingly, JDSU will help the CPW technicians and staff with its solutions in many areas such as troubleshooting the problems & service layer faults of the network, improve the CPW LLU network and help the CPW’s technicians to diagnose the faults and to reduce the time for fixing the problems etc. In addition, the solution provider will also help to resolve the issues between the Carphone Warehouse and the largest UK broadband provider, BT.

Tom Waechter, president of JDSU’s Communications Test & Measurement Division said:

“Our test solutions have a proven track record since 2003 in the UK and Europe, helping service providers resolve complex faults correctly the first time, lowering customer churn, improving quality of service and reducing mean-time-to-repair,” said.

Currently, the Carphone Warehouse is the third largest broadband provider in the UK and has more than 2.7 million home broadband users. It seems JDSU will offer its test solution for deployment in 1600 exchanges of TalkTalk. It should be noted that CPW has over two thirds of its total broadband customers under its LLU coverage and has planned to increase it to eighty percent in March, 2009. As the broadband needs of home and business users are on faster pace, CPW has also planned to include its 40G core that will enable the ISP to offer better services and reliable connections to its customers.

The CPW broadband provider has over 2.7 million residential broadband customers, making it the third largest broadband supplier in the UK. The JDSU solution will be deployed at more than 1,600 exchanges for TalkTalk, CPW’s ISP operation, and will play a role in the CPWN UK-wide fault management process carried out at their new service management centre (SMC) at Irlam, Manchester.