Virgin Media Broadband Provider Deals

If you are having severe problems try telephoning 08009522283 this is the number for Virgin High level complaints which I got by asking the switchboard at London Office. If this does not work try sending an email to the C.O.E. at neil.birkett@virginmedia.co.uk. Keep it firm but polite and someone from High level complaints should get back to you. Try leaving a phone number as they prefer to talk 1-1. Good luck

ITS ZAFAR FROM OLDHAM SAME GUY WHO PUT FEW WORDS YESTERDAY REGARDING VIRGIN BROAD BAND SERVICE ITS APPALLING AND DISGRACEFUL LIKE I SAID THEY DONT KNOW THEIR LEFT HAND FROM RIGHT ONE AND THEIR COWBOY SO CALLED TECHNICIAN AND I HAVE CANCELLED THEIR CONTRACT BECAUSE OF THEIR SO CALLE DADMINISTRATION THEY ALL SUCKS THAT INCLUDING THEIR ADVERTISEMENT THEY ARE ALL FALSE PROMISES AND NOW I KNOW WHAT THE SERVICE IS GOING TO BE LIKE THANX HEAVENS I DID NOT GET THEIR BROADBAND IT TOOK ME 25 MINUTES TO GET THRU AND COST ME £15POUND SO FAR JUST TO GET IN TOUCH WITH THEM WHO DOES THEY THINK THEY ARE DO THEY THINK MONEY GROWS ON TREES,I DIDNT THINK SO ANY WAY, THEIR SO CALLED TRAINED STAFF THEY DIDNT KNOW WHAT IS WHAT WHEN I GOT THRU EVENTUALLY THE STAFF TOLD ME AFTER A BRIEF CONVERSATION THAT I WAS NOT IN THE RIGHT DEPARTMENT SO IT PISSEED ME OFF AS IT WUD DO TO ANY ONE WITH RIGHT STATE OF MIND BUT I HAD THE PATIENCE WITH THEM TO PUT UP WITH THEIR NONSENSE IA AM GLAD THAT EVERYTHING IS OVER HOPE MR.BRONSON KNOWS ABOUT ALL THIS DEAL PACKAGE AND THEIR SERVICE OH1BOY WILL HE BE PLEASED I DIDNT THINK SO .ANT WAY I AM GLAD I DONT HAVE TO PUT UP WITH THEIR NONSENSE NO MORE AND I WUD SUGGEST THAT NO BODY SHUD HAVE TO GO THRU THE HELL I HAVE BEEN TO JUST GET STARTED I AM GLAD ITS OVER SO GUYS OUT THEIR BE CAREFUL ABOUT THEIR FALSE PROMISES AND BE VERY VARY ABOUT THEIR SWEET TALK OVER THE PHONE WHICH WONT SURPRISE ME NO MORE . GUD LUCK TO THOSE WHO STILL WANT TO GO AHEAD WITH VIRGIN MEDIA.AS I WUD NOT RECOMMEND TO ANY BODY AND ALL THE BEST I WUD PERSONALLY POST TO MR.BRONSAN BUT LIKE I SAY ITS NEVER LATE IN MATTRE OF TIME WHEN HE FINDS OUT WHAT KIND OF SERVICE HIS COMPANY IS PROVIDING ANY WAY GUYS I AM OFF AND GUD LUCK WITH YOUR SEARCH .P.S.THEY EVEN SAID THEY CAN COME IN THE MONTH OF NOVEMBER AT THEIR EARLIST TO PICK UP THE EQUIPMENT CAN U BELIEVE THAT ALL THEM ROOTERS WIRELESS GEAR,AND FREEVIEW BOX AND THE OTHER STUFF ITS REALLY SHAME.AS LONG AS I AM NOT PART OF VIRGIN I AM HAPPY TAKE MY HARD EARNED MONEY SOME WHERE ELSE WHERE I WILL GET DECENT SERVICE AND APPRECIATED FOR JOINING THEM SO I AM OFF THANX WITH UR SEARCH HOPE SOMEONE WILL PASS ON THE MESSAGE TO THEIR HEIRARCHY.BYE GUYS.

Dont be so harsh on virgin, nor so quick to judge. I rang them to complain that new customers get good deals while existing loyal customers pay through the nose. I told them I was thinking of moving to another provider because we needed the top broadband speed/width and Virgin was too expensive, and that I was sick of the fact it was only evening and weekend calls for free when I make most of mine through the day. The guy said did I mind waiting a few minutes while he spoke to a supervisor, and he then came back on and said for an extra £1.50 per month we could have Talk Unlimited AND upgrade to the really expensive top broadband. I immediately agreed, because the only other provider who offers that speed has a restriction on download per month and this is no good for my teenage son who shares software and stuff. We now enjoy a fantastic service, practically all my calls are free and the internet, which is used by up to 4 computers in the house at a time, is very efficient. Even if someone is downloading a large file or playing an online game it doesnt affect the other users in the house. My bills for a mediocre service used to be upto £70 per month, they are now always under £50 for a top notch service. The only issue I have is that after a certain hour at night they switch to the call centre abroad. They have very patronisingly given these poorly paid Indian workers English names. This is unacceptable. I firmly believe that if a company is based in the UK and all its customers in the UK then the call centre should be in the UK, it is wrong to exploit the fact that workers in India cost less. I have nothing against them using Indian workers as such, but if they are good enough to do the job that the workers here are doing, they are good enough to be paid the same, or the equivalent in terms of cost of living there.

After nearly 10years with Blueyonder originally, I am leaving ASAP. I am on the 10Mb package, and in the evening ony get about 0.5Mb before limiting takes effect. After months of complaints, an engineer finally admitted it is due to the fact I am one of 250 customers using 1 access point of the network. They have no chance of offering anything like a reasonable service. Fundimentally it is a con and i feel cheated. I am off to ASDL, it will be worth paying the extra.

The customer service is extrermely poor. The staff are rude and often things that are agreed over the phone are not honoured. They will then deny having had the conversation. I was a customer for 5 years with no problems but since Virgin took over I have had a number of problems, all dealt with poorly by the company. I have had to report the company to OFCOM and I am desperate to end the contract that I am trapped in. Avoid VM unless you are up for a fight.