BT Broadband Provider Deals

Unlimited Total Broadband service itself is ok and seems reliable, problem is, they charge much more than advertised, and you must pay by DD, so they can steal from your account directly - whatever and whenever they like. The advertising clearly states £18.59 a month for the first 3 months then £24.46 a month thereafter for unlimited broadband, if you sign up for 18 months contract, which I did. I have No other services, no phone or BT Vision, and my landline phone is on a separate bill. The £18.59 a month was completely ignored and my first bill was for over £100. Pay up, or else.. The advertising says clearly £24.46 a month. Some months have added up to over £100 a month. This month is nearly £27. BT convenientlydo not have an accounts department, so the overcharging can't be resolved, and they say they cannot and will not confirm the monthly payment amount stated on their advertising, of £24.46 in writing. As soon as my contract ends next year, I will cancel, but no doubt they will find a way to continue to take payments from me.

BT is delivering a substandard service through obsolete copper technology and holding back economic recovery in the UK by lack of investment in the infrastructure in order to pay fatcat wages to suits and dividends to shareholders. It should be nationalised and be a utility, because we need it in this day and age. Patching up the copper with public funding is not on. Time to lay fibre to the home. JfDI.

THE WORST BROADBAND EVER!! Stupidly slow speeds even though I am only 1 mile from the exchange. The worst customer service you can possibly imagine and at an expensive price. BT dont care about their customers, just ripping you off, providing less than advertised services and tying you into long contracts to stop you from escaping. STAY WELL CLEAR!!! YOU HAVE BEEN WARNED!

Have been with BT after being previously disappointed by AOL. Even worked for BT and the quality of services was good, but then experienced it from the other side...They never managed to fix our online account and email, and we could never access it, although we were prompted to do so. They denied conversations have happened, never changed us to normal billing, so when the bill never arrived, we were disconnected, then charged excessively and treated badly. The staff either never kept notes or lied about them. The unlimited option meant that we had our speed capped every month without being informed. Finally, the staff was untrained, rude, and very far away, in an Indian callcentre, which offered no help whatsoever. Fortunately got our MAC code without problems and will be switching to a new LLU provider this month.

Over priced, huge disconnection frees. Is £129 really justified for cancelling phone only! When asked to justify such a charge the nice Indian woman responded with we are not a charity. You are not kidding!!!