Virgin Media Takes Steps to Improve Customer Satisfaction

Popular UK broadband supplier, Virgin Media, has adopted the Software-as-a-Service (SaaS) mobile workforce management solution from TOA Technologies for managing customer service related activities better. Over 1000 field engineers who visit customer homes for repairs will now be able to have 'tighter routes with less travel time' during their working days, says the broadband supplier.

This venture is part of Virgin Media's efforts to manage the field forces more efficiently, with greater visibility and accurate scheduling of technician visits.

TOA  Technologies are supposed to have delivered this field workforce management solution to the broadband provider in a record time of 6 months. Moreover, Paul Buttery, Chief Customer and Networks Officer, Virgin Media, has also lauded the ability of TOA to deploy their solution across the broadband supplier's large base, within a short span of time.