Reports From TalkTalk Claims Good Mobile Sales and Has Plans of Launching a Handset Proposal

As per one of the reports from TalkTalk, they state there has been an upswing in their mobile sales and have reported that more than 50,000 clients of theirs are also purchasing mobile along with their phones and broadband connectivity.

The firm now state that it has ideas of introducing a new handset proposal in early 2012, besides their SIM-only and other data products.

It nevertheless informed that their revenues from voice were still under heavy pressure and this could be attributed to the fact that the regulator Ofcom reduced mobile termination rates and also due to the fall in the land line voice minutes through the early half of 2011.

They laid bare the facts that they had suffered a loss of 4.8% with revenues adding up to only 844 million pounds. Though the income from the broadband, remained more or less the same, the money that came in from other sources came down from 103 million to 69 million pounds and this again was the consequence of the cuts in the mobile termination rates and voice usage.

Much of the firms anguish can be said to be caused by their poor customer service and the company stated that since then they have noticed a 40% enhancement in calls to customer service and that most grievances are set right almost immediately, not giving the customer a chance to have to complain again.

Chief Executive of TalkTalk, Dido Harding stated that these figures only went to prove that they were improving and that they were really happy that they were providing their clients with better experiences. He said that this could be clearly be seen by the reduced number of calls that are being received by their customer care centres.

He commented that this only exhibited their interest in improving customer relations and their efforts to be more helpful and competent. He admitted that there was a gap between these proposals and their implementation, but he said that TalkTalk was certain that the results would soon become obvious.

As per studies conducted by Customer Contact Association and Verint solutions most of the clients (about 89%) will inform companies if they feel they have been meted out poor service by the customer care centres, while 44% feel that the concerned companies will not bother about what the customers have to say.