Sky's switch to Yahoo email creates a hitch- resurrecting and delivering deleted messages

Monday, April 8th 2013

Sky has acknowledged that it was aware of a quirky problem, when Sky switched their email providers from Google to Yahoo. The change has caused a problem, as customers started getting their deleted messages delivered to their inbox repeatedly. Disgruntled customers have complained of the problem and of the hours they spent in cleaning up the resurrected messages. Discussion forums on Sky's website found customers complaining of overflowing in-boxes, caused by the switch. Sky had changed over 4 million UK broadband customers in UK form Google to Yahoo during the week. Others have complained that email settings have been wiped off and that aliases and re-set filters have been deleted. Customers have been asking for an explanation from Sky. Sky has acknowledged the problem in its support site and said that it had an ongoing investigation and also are now working to resolve the issue. Sky says the problem occurred when copying emails to migrate the service to Yahoo mail servers and expected that the issue would resolve as email services were synchronised.


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