Pipex under fire from Ofcom over MACs

Tuesday, December 16th 2008

Ofcom has warned Pipex (Tiscali) this week after the provider was found not to have handed out ADSL Migration Authorisation Codes (MACs) on customer requests. MACs are required by a customer wishing to change the broadband and are to be obtained from the ISP they are leaving. Under the GC22, established regulator rules, all UK ISPs are required to supply customers a MAC within five working days if requested by the customers. It was introduce by Ofcom in 2007. There has been a significant decline in the number of complaints to Ofcom from consumers having difficulty in switching broadband providers after that. But today’s notification from Ofcom points out the number of occasions when Pipex have failed to abide these rules.

An official statement from Ofcom on this discovery states – “...today’s notification highlights a number of occasions where Pipex failed to abide by these rules and requires them to ensure that they are compliant by the deadline of 23 January 2009.”

Pipex will be under the close scrutiny of Ofcom to ensure that the company complies with the rules. If Pipex fails to take suitable steps to meet the terms of the notification, which has a January deadline, then Ofcom will consider whether future enforcement action is required or not.

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