Some BT customers in Fife Village suffer phone & internet outage for two months

Thursday, February 6th 2014

Ten homes located near the St. Michaels Inn, in Fife Village of Scotland, have no phone and broadband services for many weeks beginning 22 November in 2013. The BT cable fault causing the outage had BT Openreach engineers visiting and working to fix the fault many times, but failed as new issues cropped up each time. Unfortunately, the BT engineers are still not sure when they will be able to restore the connection. BT has apologised for the "inconvenience" caused and has stated they will be relaying the entire length of cable as soon as possible. Rural areas don't usually get the priority for upgrading or fault repairs, but more than 2 months have passed without a fixed line link to the customers, which is unjustifiable.


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