uSwitch Awards 2019 revealed

Thursday, February 14th 2019

In recent, last week had organized their annual Awards 2019 event and they announced the winners on various categories such as Broadband & TV, Mobile and Mobile, Broadband & TV categories. Vodafone, Plusnet, Virgin Media and Talktalk ISPs won awards for broadband categories whereas Sky won many awards in mobile categories and NOW TV for best TV provider.

uSwitch used various methods to select the winners for the awards. They conducted a survey from 11,189 consumers in the UK which was taken between December 21, 2018 and January 5, 2019. The results of the survey were mostly used for selection. Whereas a panel of expert judges was also involved in the selection process of the winners for various other categories. The analysis from OpenSignal was used for the ‘Fastest Mobile Network’ award.

Beyond this, the consumer panel survey results and uSwitch sales were used as a base for the ‘Most Popular Broadband Provider‘ & ‘Most Popular Mobile Network‘ awards. However it is surprising to note that smaller ISPs were not found in the award selections such as B4RN, Hyperoptic, Gigaclear etc. Hence these results can be taken as a pinch of salt.

Winners of the Awards:

Broadband & TV Categories
Best Triple Play Provider – Now TV
Best Provider Customer Service – Plusnet
Best Smart Media Device (judges’ awards) – Amazon Fire Stick
Best TV Content (judges’ awards)- Netflix
Best TV Streaming Service (judges’ award – Netflix
Best Value Broadband Provider – Vodafone
Broadband Provider of the Year – Vodafone
Fastest Broadband Provider – Virgin Media
TV Provider of the Year – Now TV
Most Popular Broadband Provider – TalkTalk

Mobile Categories
Best Network Coverage – O2
Best Network for Customer Service – Sky
Best Network for Data – Giffgiff
Best Network for Roaming – Three
Fastest Mobile Network – based on analysis derived from OpenSignal Awards – EE
Best Pay Monthly Network – Sky
Best PAYG Network – SMARTY
Best Retailer for Customer Service – Apple
Best SIM Only Network – Plusnet
Best Value Pay Monthly – Sky
Best Value SIM Only – SMARTY
High Street Retailer of the Year – Apple
Mobile Manufacturer of the Year (judges’ award) – Huawei
Handset of the Year (judges’ award)- Huawei Mate 20 Pro
Mobile Reseller of the Year - Mobile Phones Direct
Network of the Year – Giffgiff
Online Retailer of the Year (judges’ award) – Amazon
Best Newcomer of the Year – Xiomi
Most Popular Mobile Network – EE

Mobiles, Broadband & TV Categories
Telecoms Innovation Award (judges’ award) - Google Pixel 3 - Night Sight Mode
Quadplay Provider of the Year - Sky

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