BT totals 9.1 million retail broadband customers in Q3

Thursday, October 27th 2016

BT, the giant telecoms provider of UK, has seen strong growth in Q3 of its superfast fibre broadband segment with a net addition of 216,000 customers, to bring its total to an overall 9.1 million. During the the three months ending September, BT added another 76,000 to its retail broadband segment. This accounts to nearly two-thirds of the fibre broadband market additions made in Q3. BT says 49% of its broadband customers are now on fibre. The company believes it is on track to reach the 95% figure in coverage of the country by the end of 201, but wants to push further. The company aims to make available to nearly 12 million premises their ultrafast broadband service by the end of 2020. the plans are progressing well and they will soon be extending the G.fast pilot project to additional 12 destinations, hoping to pas the 500,000 premises mark on the ultrafast network by April of next year.


The telecom giant stated that while Infinity speeds for business customers have doubled, broadband speeds for consumer broadband have shop up 18% higher compared to a year ago. This strong performance in the broadband segment helped it achieve 1.1 increase revenues every year. BT says it continues to strongly focus on their customer service and will be adding 1,000 customer service roles based in UK during the second half of 2016, which is to ensure that by the end March 90% of calls would be attended to. Chief Executive Gavin Patterson, of BT, remarked that this is a positive results operationally and financially and keeps them on track to achieve their full year outlook.


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