BT maintained the view that many medium to small businesses in the United Kingdom had not a specific strategy with them to cope with the deterrents that were likely to follow a catastrophe. It might be on these grounds that the dominant fixed-line broadband provider in the country has announced its working on a business broadband service enhancement with a view to help such companies endure catastrophes.
BT has apparently worked on the enhancement of a theme called the contact centre provision of the next generation. This scheme helps in the provision of an environment where call centr employees could work from their home or any other remote spots at the instance of any calamities such as virus outbreaks, industrial strikes or extreme weather.
According to the perspective of BT, the broadband service came live when needed and could either be implemented along with business technologies that were existing or engaged as a freestanding package. The seriousness in the need for an alternate arrangement for business communication pattern, is more than apparent in the comment of BT's global portfolio vice-president Neil Sutton that a contact centre could be brought to its knees by unexpected events.
He added that BT can help put the businesses in a robuster position to cope during any unpredicted events besides helping them to enjoy cost savings, using its advances in customer-relationship management applications for self service, contact centre technology of on-demand kind and trial offers.
16-09-2009
