BE calls for a data usage monitoring and measurement methods

Recently, TalkTalk and Tiscali have been fined by Ofcom for billing the UK broadband customers incorrectly. Responding to this issue, head of Be Wholesale Dan Cunliffe said that an improved data usage monitoring and measurement methods was required. The service provider described this issue as a wider problem. Resellers should offer its customers a measurement and monitoring method that will prevent them from over billing. According to the provider, a clear and transparent cost structure could rectify the billing errors. He added that wholesalers who make sure that resellers offer correct billing to a large extent should adopt a safer method. He pointed out that by charging a fixed price for unlimited usage and a clear pricing on traditional usage the provider enable its partners to determine their expenses based on overall usage. A well structured and complete billing solution will offer value of services and strengthens trust between broadband providers and resellers.