Anyone got their new modem?

[saubryn]

I was recently upgraded to the 20MB speed, but my modem can't handle it, so they said they'd send a new one - its been several weeks, and this is the second order I've placed and still no new modem.

I've heard others have had similar problems. Has anyone actually got a new modem from them yet? Next time I ring up to pay I think I'll be complaining.

I had no problems back when they were Telewest, but as a part of Virgin there always seems to be something going wrong

[Judas]

Apparently all Virgin customers were to receive new modems as the old Motorola modems provided by Telewest weren't being supported by Virgin Media any longer. They told me that they would be sending out a new contract and equipment... I'm still waiting.

Cheers.

[saubryn]

That's interesting. How long ago did they tell you that?

I was never offered a new modem, I had to ask for one, and still haven't recieved it.

It's worrying when different customers are told different things

[hitler]

I have just bought a new modem of netpore for my broadband connection Earlier with my old modem I was facing the problem of connectivity.