Virgin Media Helpline Charges

[iBoy]

From the 1st of July, customers will have to pay 25p per minute and an additional 10p to connect to Virgin Media Helpline!

This is probably not going to go down well with customers who were used to non-premium helpline numbers.

Personally I would prefer if an ISP is upfront and charge a strightforward price on the package without any hidden extras. It really is unfair that the customer has to pay if there are problems with using the service. It is not like we all have nothing else to do with our time and are hassling the suppliers if we don't need to. It should be their responsibility to help us and why do WE have to pay extra?

[Judas]

From the 1st of July, customers will have to pay 25p per minute and an additional 10p to connect to Virgin Media Helpline!

This is probably not going to go down well with customers who were used to non-premium helpline numbers.

Personally I would prefer if an ISP is upfront and charge a strightforward price on the package without any hidden extras. It really is unfair that the customer has to pay if there are problems with using the service. It is not like we all have nothing else to do with our time and are hassling the suppliers if we don't need to. It should be their responsibility to help us and why do WE have to pay extra?

"Hello my name is Steve, how can I help you?" An indian accent greets you over the phone.

Personally I would be willing to pay the increased telephone charges (don't use support all that much anyway) provided I don't get outsourced to some Indian tech support. Fair enough that it is cheaper to companies to use support methods like this but when I hear they're upping the fee's and I keep getting out sourced, I get a little angry.

Cheers.

[hazephase]

there are some cheaper ways of calling virgin media , to get more info go to saynoto0870.com this is the list
Virgin Media


0845 4541111

0117 9076666

150 on Virgin

Customer services & faults
Call free from any landline: 0800 0730399
Also: 0151 4777560 & 0151 4777561
Also for: 0845 1420000 & 0845 4540000

Virgin Media




0800 0524315

Home Internet - Service status
Also: 0800 5610061

Virgin Media


0845 8407777

0191 4256234

0800 9535353

Sales & services (inc changes to existing service)
Also: 0800 0730551, 0800 9529857, 0800 9530454, 0800 9531122, 0800 9535000, 0800 9535383, 0800 0520380, 0800 0520855, 0524076, 0522525 & 1832222

Virgin Media


0845 4541111


0800 0522620

Billing & Credit Control
Also: 0800 0131333 & 0800 0522633
Also for: 0845 1420000 & 0845 4540000

Virgin Media


0845 4541111


0800 0521370

Nuisance calls
Also for: 0845 1420000 & 0845 4540000

Virgin Media



0114 2202549

0800 0520461

Movers

Virgin Media


0845 4541111


0800 0522000

Wait for the message to end to get put through to customer services & faults
Also for: 0845 1420000 & 0845 4540000

Virgin Media (NTL)


0845 6500121


0800 1830123

Sales; If you have a fault they will put you through to Cable modem support

Virgin Media (NTL)


0845 4541111


0800 1831986

Faults; including broadband services until 22:00hrs

Virgin Media (NTL)



01256 752000

0800 0520800

Head Office switchboard - ask for Business Customer services

Virgin Media (NTL)


0845 4540000

01256 752000


Head Office switchboard - ask for Home Customer services

Virgin Media (NTL)

0871 2251111

0845 4540000



New technical support (0871) and customer services (0845) numbers; see forum thread

Virgin Media (NTL)


0845 4540000


0800 0529403

Customer Relations; retentions/disconnections

Virgin Media (NTL)




0800 0520184

Customer Relations - Retentions

Virgin Media (Telewest)


0845 1424422

01392 200653


Direct to Eurobell Plymouth contact centre

Virgin Media (Telewest)


0845 1424422

0151 4777594

151 on Virgin

Faults & Support (Blueyonder)

Virgin Media (Telewest)


0845 1410111


0800 0730591

Customer Relations - Moves & Disconnections

Virgin Media (Telewest)


0845 1420000

01483 750900


Head office

[hitler]

I agree with Virgin Media took over things which have gone from bad to worse. Their telephone service is rubbish now and all the departments are mixed up.

[jxb]

One useful tip is you can insist on having your support call charges reuimbursed.

This is only fair since the problem is invariably some cock-up at their end due to the pile of rubbish they run it all on.