Disgusted with them

I found myself writing this letter to Tiscali complaints department, as yet I havnt received a reply!!!


To whomever it may concern,

RE: Broadband & Phone Number:

I write to you today utterly disgusted to find you have cut off my internet connection!
Prior to this, the following events happened:

• I recently found myself a good deal with another broadband/phone provider and agreed with them that they could arrange the transfer.
• A few days ago I received my ‘go live’ date with my new provider, which was to be the 26th November.
• On 17th November I received a letter from Tiscali requiring me to telephone the Help Line to confirm that I wish the transfer to take place and that my account with Tiscali should be terminated.
• On the 21st November I telephoned the help line to confirm the above. The person on the other end of the phone would not do the simple task of accepting this information; he required to know why I was cancelling & how much the new deal was costing me & tried to keep me on the line, the line that I was paying for, to go through offers! He was a very rude person and because I wouldn’t listen to him he put the phone down on me.
• I telephoned back about an hour later and spoke to ‘David’ who apologised for the rude person & continued to arrange the termination of my Tiscali account. He confirmed it would terminate on 30th November.
• This morning I try to connect to the internet and after several failed attempts I decide to phone the Tiscali technical help line. We set up a new connection together but still nothing. So I mention that I am due to transfer to another provider and he recommends that I speak to another department to see if the account has been terminated already.
• Sure enough, the lady in the next department confirms that the account should be terminated on 30th November but it has been terminated early and can’t see why, only that it is your error. As I work from home, using the internet I am extremely unhappy. The lady advised me that I could set up a dial account which I would be able to use for today/tomorrow, until my new provider connected my account.
• I went through the process of speaking with your billing department to confirm that I wouldn’t be charged for the dial up usage, which they confirmed.
• I then spoke to another department & set up a dial up account. At the end of the call the lady advised me that it should take 5-6 hours for the connection to take place. As the time was midday already, I didn’t see the point in waiting until 6pm to then start my days work. Because hopefully, all being well, my new provider will be connecting me tomorrow.
• I then spoke to another department and cancelled this dial up account.
• I have spent 4 hours of my day today getting stressed and dealing with a problem YOU created for ME.

Just to point out that my reason for searching for a better broadband deal was due to being lied to by your sales/technical staff, who promised me a router & filters to help me with my connection trouble I have been having almost since day one.

I will of course be forwarding my telephone bills on to you so that you can take care of the charges that I have had to incur, whilst speaking to your many departments. This event is too much of a coincidence really, don’t you think, the day before I am to switch to another provider, such a low move on your part. Unless I get total satisfaction I will be posting this saga on as many internet forums as I can find.

I look forward to hearing what you have to say on the matter.