BT Help is laughable

[Annoyed]

I`ve spent the last week emailing BT about my very slow file uploads (minimum=0.4Kbps - maximum 6.4Kbps), and page loading speeds which only started 8 days ago. (Page timeouts and unobtainable were not uncommon).
After following all their instructions and running numerous speed tests @ Test Result, I received a final email yesterday as much as telling me the case was closed but if I wanted I could reopen it within the next 7 days.
I finally decided to cancel both my so called BT Broadband and telephone service and seek another provider as BT`s service was so poor.
I advise anyone thinking of switching to BT to research all the forums very carefully before throwing good money away.

[AmanteWop]

Hi,

I was with BT for a short time and also ended up cancelling my agreement with them. Basically, they were in breach of the terms and conditions of the agreement and so I terminated the contract.

ANyone requiring help from BT basically aren't going to get it unless they shout loud enough and with a large PLC it's incredibly difficult.

What I found is that if one e-mails the chairman of BT direct, one would be surprised at the speed with which his personal team resolve issues and put things right.

His name is Mr. Ben Verwaayen and his e-mail address is :

ben.verwaayen@bt.com

If you insist that things are resolved immediately he will see to it that your problems are resolved.

Regards,

Laura