A speed thing

[divya]

I have I question if someone could come up with an answer
Here goes last week I happen to notice that my speed had dropped to half of what I usually have 6Mb to 3Mb then on Monday morning my phone was dead on incoming calls and on outgoing calls but the internet was working about 30 mins later the phone was back on so I called BT as you do they did a line check said it was ok.

[divya]

Thanks for the reply you just confirmed what I thought that it should all happen automatically why Aquiss would take would take credit for something that should be automatic I don't know, any way I got my speed back that's the main thing.

[pancy]

BT never tell the ISP all is well again, the ISP should know this.

And you're right - they don't need to know - as the IP Profile will adjust back up automatically.

[arty]

Weird, is this on a Max IPStream product

[viji]

Sounds like the profile got stuck. It should re-rate the line to reflect the maximum stable rate. ISP's are not informed of line rate changes when BT make them, unless they are included in the notes of a fault report.

[divya]

Yes i think so ADSL Max is what it says on Samknows

[arty]

Have you tried a quiet line test to make sure there is no noise on the line?

[pancy]

1. Plug router in to test socket through a filter.

2. Ring 17070 and choose option 2 for a quiet line test.

3. If there is any kind of weird noises like popping, crackling etc. then you have a line fault which should be reported to BT via 151.

[divya]

No i didn't do a quiet line test i don't have a test socket i have a old phone socket but i take it i can leave things the way they are and do the test.

[arty]

You can do the quiet line test but you'll have to disconnect all devices like fax machines, phones etc.