Non-UK Call Centers

[ADSLAddict]

Broadband is a high value product and the ISPs make a lot of money out of them. Whilst it is understandable that they try to keep their costs down etc, many of us have had awful experiences when our queries not dealt with properly when we call.

Some broadband providers have even started advertising that their call centers are based in the UK.

Is this important to you? What is your experience of call centers so far?

Or do you not mind where the call centers are as long as the price is the cheapest?

[iBoy]

I am not sure if it makes a big difference. I think the main issue is the number of staff employed in customer service, their training and the providers commitment to quality.

There have been many times I have called customer service centers based in the UK and got put on hold for hours on end listening to stupid music. On the other hand overseas call centers can be helpful and pick up the call without much delay.

If someone just employs just a few staff in the UK just for namesake and tries to put a higher price tag on their packages, I would not pay the extra money just for that.

[Neil]

It does make a bit of difference, but I would not pay over the odds for it.

[kheyanne]

Having a call center will not solve the problem. Having a functional call center will. I hate it when customer support over the phone are not as much help as my neighbor's dog. A good ISP should have experienced people to man the lines and a speedy service system for cases that can't be solved over the phone. And they should never charge extra for that.

[hazephase]

The world is changing and we have to change with it , if we do want our money not to go out of UK , but why are we buying china make any way the German products last longer , why not that ?

[Judas]

Having a call center will not solve the problem. Having a functional call center will. I hate it when customer support over the phone are not as much help as my neighbor's dog. A good ISP should have experienced people to man the lines and a speedy service system for cases that can't be solved over the phone. And they should never charge extra for that.

I agree, it shouldn't matter where the support center is located provided it runs effectively and does its job - SUPPORT. Alot of support centers nowadays tend to fob you off with the opposite solution to your problem...

Cheers.

[saubryn]

I hate foreign call centers because the employees do not speak English very well. I don't care how good their 'knowledge' is if they can't understand the question the customer is asking, or communicate the answer clearly, and with a standard enough accent that the customer will understand it.

It works both ways though. I used to work for a UK outsourcing company that ran multi-lingual help lines. I spoke Portuguese just as well as some of their Portuguese advisors - and believe me, my Portuguese can barely get me through a holiday. I pity the customers of the company that was using us.

[blasted]

Yes it is very important to have their call centres based in the United Kingdom as they can understand your problem quickly without having to repeat and waste additional money.They can also normally find a swift solution.