UK Broadband Forum
   Broadband forum

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 07-15-2007, 08:10 AM
Senior Member
 
Join Date: Jul 2007
Posts: 307
Who has the best customer service
BT is TERRIBLE , so is TALKTALK , which one would you say is the best of them all , with out getting pushed from pillar to post
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #2  
Old 07-15-2007, 01:16 PM
Member
 
Join Date: Jul 2007
Location: England
Posts: 56
Send a message via AIM to Hazel Send a message via MSN to Hazel Send a message via Yahoo to Hazel
Demon is excellent. They are always helpful. We once messed up our router config at our end, meaning our internet didn't work, and they rebooted their equipement at their end in order to fix it. To me, that's what I call good customer service.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #3  
Old 07-16-2007, 07:34 AM
Member
 
Join Date: Jun 2007
Posts: 59
I think ISPs in UK are still in their infancy as far as customer service is concerned. Needs to improve a lot.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #4  
Old 07-16-2007, 10:45 AM
Senior Member
 
Join Date: Jul 2007
Posts: 307
Ok we have a vote for Demon . As for the rest they need work . Mostly what I have seen is that they have not been helpfully .
The other side is ,is it difficult for a normal person to know all the tech stuff! if we try and understand what the person who is only looking for a three month job is going through .
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #5  
Old 01-11-2008, 08:43 PM
Senior Member
 
Join Date: Nov 2007
Posts: 558
Originally Posted by Hazel View Post
Demon is excellent. They are always helpful. We once messed up our router config at our end, meaning our internet didn't work, and they rebooted their equipement at their end in order to fix it. To me, that's what I call good customer service.
Wow i wish my customer service from my Internet Service Providor were as good as that.You cause a problem for yourself and they fix it for you, i agree mate thats also what i call fantastic customer service.I wish all ISPs were like that wouldn't we all be happy.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #6  
Old 01-16-2008, 09:48 AM
Senior Member
 
Join Date: Jul 2007
Posts: 113
I would say that UK Online provides best customer service as its telephone support is UK based. Madasafish is another ISP who is well-known for excellent customer support. Most ISPs offer 24/7 online support and you can send emails carrying your grievances. I don't know how many of us get quick response for such mails and get our problems resolved.

It is better to call the help desk and again only a few ISPs offer free customer support on telephone meaning you need to pay for making calls to the customer support of your ISP.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #7  
Old 01-27-2008, 11:06 AM
Senior Member
 
Join Date: Nov 2007
Posts: 558
Yeah i know a few people who are on Orange they had alot of problems and they thought oh god its another one of them providors.However, customer service resolved all their problems within a week and its been smooth sailing from there.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT. The time now is 03:36 AM.



Content Relevant URLs by vBSEO 3.3.1