Customer service: Some questions.

[James]

Personally I'm all for charging those who want to call a support line a fortune, it subsidsies my Broadband bill. I've never needed to call a Broadband support line, but frequently have to listen to those who give support as I used to sit near the call center in the company I work at that deals with ADSL support and most of the queries are brain dead, and a large number of them have nothing to do with the actual broadband service.

Once its up and running and I admit some may need handholding to do that you should never need to call a support desk again unless you fiddle.

Jen

Well not entirely, Jen. You may need to call if you move or change phone providers. There's also the case if you get struck with some virus or malware which affects your connection.

However I have never needed to call except when I have set up (although I was a bit of a wally when I did that).

[funtoosh]

Customer care is not up to thje mark everywhere as there are so many customers and they don't apply quality staff as they try to reduce the overall cost and increase their own profits.