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Virgin Media Helpline Charges
From the 1st of July, customers will have to pay 25p per minute and an additional 10p to connect to Virgin Media Helpline!
This is probably not going to go down well with customers who were used to non-premium helpline numbers.
Personally I would prefer if an ISP is upfront and charge a strightforward price on the package without any hidden extras. It really is unfair that the customer has to pay if there are problems with using the service. It is not like we all have nothing else to do with our time and are hassling the suppliers if we don't need to. It should be their responsibility to help us and why do WE have to pay extra?
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