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I made a call to Aol a few week ago for a friend who had a faulty modem.
They wouldn't listen to me at all, they told me to reboot the computer and try connect again (because we never thought of that... yeah right), failing that I should wait 5 minutes, reboot and try connect again and it will "deffinately" work. The technician didn't have a clue and didn't stay on the line to see if his theory worked.
I have had to call Tesco broadband up a few times in the past and they have always been really helpful.
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