[smith]

I am a virgin customer in Manchester. On 1st Nov, there was total black out of Virgin services for nearly seven hours after 7.30 pm. Ofcourse, the power shut down caused it and power was restored after two hours. However, Virgin services resumed only after 2 am. The reason was attributed to the collapse of air conditioning systems of Virgin Servers due to the losing of power.

If that is the reason, why Virgin does not have some backup power in such situations? I came to know from their site, their engineers took five hours to fix the problem. My suggestion to the ISP is that they should foresee this kind of problems before they crop up and should take effective steps to prevent them in future.