TalkTalk Broadband Reviews
About TalkTalk
TalkTalk is the consumer telephone branch of the Carphone Warehouse. Since introducing its landline service in late 2002, the brand has expanded to cover much of the European mainland, and the success of the enterprise led to the birth of TalkTalk Broadband in early 2006.
TalkTalk is one of the UK ISPs who offer FREE broadband with their international call plans. With 8Mb broadband and a monthly usage allowance of 40GB, the packages do not lack anything as far as broadband is concerned. You need to check the call plans which offer voice services to 36 international destinations before you sign up to TalkTalk call plans with free broadband.
The total cost of these package is quite lower than the majority of the packages offered by other ISPs, so choosing broadband through TalkTalk seems like an excellent way to get online.
Where do TalkTalk stand in our rating?
Our assessment of a provider/packages is based on various criteria like speed, reliability, customer support etc. The over-all rating of a provider or a package often helps you to pick the right package for you even if you are unsure of your priorities.
| Speed |  |
| Reliability |  |
| Customer Support | |
| Value for Money | |
| Overall Rating | |
Comparison of TalkTalk Packages
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Bottomline
Attractive features of TalkTalk broadband deals
Things you need to consider before you take up TalkTalk broadband deals
TalkTalk - Consumer Reviews
We have some reviews written by consumers for making your choice easy. You can also contribute a quick review that would definitely help others by visiting our
Broadband Reviews page.
Reviewed by Eric
on 2008-05-31
I switched to TalkTalk six months ago. So far, the service has been good. Customer service is outstanding. Reliable speeds and money-saving TalkTalk call plans.
Rating:
Excellent
Reviewed by George
on 2008-05-20
Our family share TalkTalk broadband and we are happy with their service. Their international call plans helped us to save a lot of money.
Rating:
Good
Reviewed by Evan
on 2008-05-11
TalkTalk call plans with broadband have been good till date. I could save money using their international call tariff and their broadband speeds are amazing.
Rating:
Good
Reviewed by Michelle
on 2008-05-02
When I contacted TalkTalk customer support, they do not understand anything about my problem. Unreliable speeds and occasional disconnection problems crop up. I wont recommend TalkTalk to anyone.
Rating:
Average
Reviewed by Brian Austin
on 2008-04-23
Recently joined Talktalk, but qickly relised that this is NOT a very good service, it's no use having cheaper rates if you cannot provide the service.
Slow Speeds, poor customer service, HOURS on the phone, problems not solved, advisers who cannot speak english very good. Have now cancelled within 30 day peroid. Very Poor !!
Rating:
Poor
Reviewed by Wilson
on 2008-04-05
I am happy with TalkTalk service and their prices but not so with their customer support. Another problem is sometimes I get disconnection problems, otherwise it is not bad.
Rating:
Average
Reviewed by Lesley Leeding
on 2008-02-06
I have come to this website because I am so fed up with Talktalk. My current broadband speed is only 512. It started off at 6 a year ago and the connection has just deteriorated even though my equipment has stayed the same. I spent 3 hours on the phone on Sat. morning and waited 45 minutes for customer service on Sat. evening without any success.
Rating:
Poor
Reviewed by RAA3
on 2007-11-21
WISH YOU HAD NEGATIVE STAR RATINGS TALK TALK WOULD RATE MINUS 5 .
SUPPORT FROM FIRST AND SECONDLINE BROADBAND SERVICE IS NON EXISTANT, WAIT TIMES ON HOLD......IN EXCESS OF 55 MINS AND WHEN U DO GET THROUGH.... THE LINE CUTS.
DOWNLOAD SPEEDS CAN BE GOOD... 3.5 MEG
BUT IN THE LAST 2 WEEKS....NOV 2007..
BETWEN 4PM AND MIDNIGHT..... DOWNLOAD DROPS TO 0.25 MEG. SO FAR.... ONE MONTH WAITING FOR TALK TALK TO SOLVE THIS PROBLEM.
ADVICE..... DO NOT JOIN TALK TALK.
Rating:
Poor
Reviewed by Nigel A. Gunn
on 2007-11-15
Excellent value and easy and prompt set up BUT... if it ever goes wrong, contacting Talk Talk and getting anybody to fix it is absolute murder. Many of their customer service reps speak in a dialect/accent that I have difficulty understanding, in the main they assume that the customer is an idiot and seem unable to call BT to fix cable faults.
Rating:
Average
Reviewed by Dave Garrood
on 2007-07-13
The worst ISP I can imagine. So far it has taken them 18 months to resolve my billing problems and then to top it all they reduced my bandwidth. Very poor service, refuse to cancel till I've got my money back. Customer service is non-existant.
Rating:
Poor
Reviewed by the Doc
on 2007-07-09
Actually minus 5 stars would be better. Ordered full service promised 7th July then 9 th July now being told no date possible. Having cancelled my current provider talktalk have left me with no service. South African call centre who have no idea what they are doing. Hanging on the phone on 0870 number for hours trying to rsolve the issue. Totally useless company who then hang up when you try to discuss the problem with them.
Rating:
Poor
Reviewed by Jqle
on 2007-04-28
Staff try to be helpful and when it works its great. My phone line was switched smoothly. BUT the day I should have gone 'live' everything went dead. Used a neighbour's phone (who luckily was Talk Talk because otherwise it would have been premium rate) to report fault. Gave up after 40 mins without getting through to the right people (would have taken about another 40 mins they said). Returned to BT.
BUT - may well try them again when they have sorted out their problems.
Rating:
Average
Reviewed by sakina
on 2007-04-25
hardly any connection on broadband and I live in NW6 of london.
Rubbish customer service.
Excessive bills. The adverts are very enticing.
Have to be very assertive to talk to them or they
push you into more cost. Don't be trapped. They were in breach of contract. I pulled out but with a fight. Had some refund from the top CEO.
Rating:
Poor
Reviewed by COLIN GREEN
on 2007-02-23
WOULD NOT BOTHER. Customer service is non existent. I have been trying to communicate with them for months phon calls are promised and are never returned. I have written to the boss outlining the issues and still have not had a response. I signed up in August last year and still have not got broadband I now do not want it with them now and have told them but they wont reply .LOOK ELSWWHERE
Rating:
Poor
Reviewed by Niel Ferrari
on 2007-01-12
Talk talk is not satisfatory for me. Once I made a complaint with them and I have not received technical support immediately. Speed is low and there is frequent problem with the net connectivity.
Rating:
Average
Reviewed by Clara Jones
on 2007-01-11
Even though people say that they have problem with Talk Talk, I have received good service from them. I have used their installation CD and the connection is working perfectly for the past 10 months. Customer service is answering and attending to my telephone calls.
Rating:
Good
Reviewed by Viola Lazer
on 2007-01-17
I have been using Talk Talk for the past 2 years I have switched over from plan 1 to plan 3 in the last year. Initially I had some problems and I have telephoned to their customr service. Customer service responded only after great effort. Finally the problems were rectified and it is working well now. It is preferable to go for online biling.
Rating:
Good
Reviewed by william
on 2006-12-11
Great package if you don't use the Broadband! 2 modems sent that did not work before a 3rd finally arrived that did. It takes a very long time to get throught to customer service and you can wait for 40 - 50 minutes and then get cut off all at your expense. Broadband does not work on a regular basis and going to some sites is near impossible. As for speed, it is almost as slow as analogue! It is the worst broadband I have ever had and the worst service. Until they sort out their problems, go elsewhere. I am going to.
Rating:
Poor
Reviewed by Renata
on 2006-11-25
I have been with talk talk even from the day they started. It was much cheaper than BT. But it often gets disconnected regularly. Downloading from p2p/torrents was simply not possible. And when I called up the customer service, there isn’t any responsible answer. They promise to call back which they consistently fail to do. In order to get connected I will have to wait for ages. If there is one good reason you want to avoid talk talk then its just the customer service which is abysmal.
Rating:
Good
Reviewed by Paul
on 2006-11-22
When the connection works TalkTalk is very good for the money. But woebetide you if something goes wrong - customer services that do not answer the phone and technical support from a bad line in Johannesberg. My line was 'upgraded' last month. Since then I have been without, for varying times, a landline and currently have no broadband.
I wish I had never signed up to TalkTalk. Avoid like the plague.
Rating:
Poor
Reviewed by Franklin
on 2006-11-22
My experience with talk talk was bitter. They gave me the connection much before schedule but now being fed up with their performance, I want to disconnect which they refuse even to hear to. I would have called them for around 20 times requesting for the MAC code. I have been promised to be given many times but each time they come up with a colorful excuse. I have never felt so terrible with any other org. Charles Dunston, pl try something effective or jus stick on to your telephone service.
Rating:
Average
Reviewed by GuitarGeek
on 2006-11-14
I switched from BT to talk talk recently. I find its work is satisfying. The combined package of telephone and broadband seems to be very economical. I feel that it is a good value for money. With upgrading downloading has become easier. The connections were done much before schedule. It is easy to signup with. One fully satisfied customer here. I strongly recommend talk talk to any of you.
Rating:
Good
Reviewed by David
on 2006-11-09
Talk Talk offer a free broadband package when you take out a phone calls deal with them. Good value for money and I am happy with their broadband so far. Bit of a shame that their customer service can be a bit slow sometimes.
Rating:
Excellent
Reviewed by Paul J King
on 2006-10-22
Ok, it might be fine while it works, and on paper it is a good product but if anything goes wrong you will develop a Thunderclap Newman Phobia (something in the air) as during the hour or so you will be on hold only not to have your problem resolved, you will be subject to repeated plays of this most annoying song. My advice gives Talk Talk a wide berth until they really have sorted out all their problems, especially around Customer Service.
Rating:
Poor
Reviewed by Dom Adams
on 2006-11-09
With Talk Talk Broadband, I have the option to choose the deal I want. I chose 2 Meg connection speed first and that was adequate for basic internet usage and I upgraded it for faster connection that is useful for internet games, downloading video clips and my favourite music. They provide convenient packages that are cheaper with high quality performance.
Rating:
Excellent
Reviewed by Ashley
on 2006-10-27
I have been using Talk Talk broadband connections for 3 years and I find communication so comfortable and easy. I am able to save money, since I have chosen a package combining telephone and internet charges. I am benefited with unlimited downloads, free modem and free connection. I can never move on to any other broadband supplier.
Rating:
Outstanding
Reviewed by Mathew
on 2007-10-20
Advantages:
Free Broadband service and I pay only for phone calls and line rental.
Disadvantages:
Very slow in the weekends and rarely evenings. Speed – not much satisfied.
Overall, Rubbish!
Rating:
Excellent
Reviewed by mark
on 2007-11-04
I found that TalkTalk offers cheap price service that offers free international calls abroad. But the service is not much good as I expected, sometimes make me hectic and annoying. Overall, a good one for me in the case of international calls. If the contract ends, I will check further to move to BT.
Rating:
Average
Reviewed by Lisa
on 2007-11-23
I am a software engineer for the past 8 years and have used many broadband suppliers. Of all I have come across, I feel Be There understands customers much more than the others. Good post - sales help and speed is also good. There’s something wrong at times with the connectivity, but that’s fine when you get good customer service.
Rating:
Average
Reviewed by Matthew
on 2007-10-09
I have not had much problems with BT. I have been using it for about 6 months now and am happy with it. I use my internet to download games, check my mails etc. so not much problem so far.
Rating:
Good
Reviewed by Deb
on 2007-10-17
Pros: very good connectivity, great speed, wonderful broadband
Cons: None that I can think of
Rating:
Good
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