PlusNet Broadband Reviews

Our assessment of a provider/packages is based on various criteria like speed, reliability, customer support etc. The over-all rating of a provider or a package often helps you to pick the right package for you even if you are unsure of your priorities.

Package	Type	Can be bundled?	Speed	Unlimited? [Usage]	Suitable For			Value For Money
					Light	Average	Heavy
Plusnet Option 1(Business)	Business	No	8MB	No
Plusnet Option 2(Business)	Business	Yes	8MB	No			Yes
Plusnet Option 3(Business)	Business	Yes	8MB	Yes
Plusnet Premium	Home	Yes	20MB	No		Yes	Yes
Plusnet Premium +Talk (Anytime)	Home	No	20MB	No		Yes	Yes
Plusnet Pro	Home	Yes	20MB	No		Yes
Plusnet Value	Home	No	8MB	No		Yes
Plusnet value +Talk (Anytime)	Home	No	8MB	No		Yes
Plusnet value +Talk (evening & weekend)	Home	No	8MB	No		Yes
Premium +Talk(evening & weekend)	Home	No	20MB	No		Yes	Yes

Click on the package name to read more information We have some reviews written by consumers for making your choice easy. You can also contribute a quick review that would definitely help others by visiting our Broadband Reviews page.

Reviewed by Robert Irvine  on  2009-11-05
Do not be misled Plusnet does not currently offer a PAYG option. My rating is based on this fact and not on any other Plusnet Service.
Rating: Poor
Reviewed by Robert Irvine  on  2009-11-05
Do not be misled Plusnet does not currently offer a PAYG option. My rating is based on this fact and not on any other Plusnet Service.
Rating: Poor
Reviewed by Samuel  on  2008-05-25
PlusNet Option 4 caters all my broadband needs. There hadn't been a problem since the installation. Everything goes fine. I would recommend PlusNet to all home users.
Rating: Excellent
Reviewed by Jen Diaz  on  2008-05-15
With PlusNet package, I get free wi-fi minutes and free usage during nights. Instead of going slow, unlimited broadband packages, I chose a Plusnet package which did not disappoint me at all.
Rating: Good
Reviewed by Daniel  on  2008-05-07
I like the free usage between 12 to 8am. Customer service and online help is quite outstanding. Recently, they have increased usage allowance. PlusNet is highly recommendable.
Rating: Good
Reviewed by Mark  on  2008-05-02
Excellent service. Cost-effective broadband and homephone call plans.
Rating: Excellent
Reviewed by Kate  on  2008-04-11
PlusNet is really good, and so far not disappointing to the extent that others would. After staying with Option 2 and recently, I upgraded to option 3 as my broadband needs are growing and found PlusNet is the best option. So far it is good, I would stay with PlusNet and I would like to pat their dedicated customer service team for wonderful service
Rating: Good
Reviewed by Orwell  on  2008-04-07
Two years ago, I started my broadband with PlusNet. Customer support and Online help is amazing and no wonder that it got ISPA award for the best consumer ISP. Presently, I am with Package 3 that provides excellent broadband and cheaper call plan option. It is a great option for my family and complete package too.
Rating: Excellent
Reviewed by Richie  on  2008-04-02
Just four months ago I signed up with PlusNet. Since, I am not a regular user, I chose Option 1 which comes with £9.99 a month. I also got a router which works well till now. Their customer service is one of the best I have ever seen. The freebies like free VoIP calls and free usage between midnight and 8am are really fantastic
Rating: Excellent
Reviewed by Clarke  on  2008-03-29
PlusNet really offers great value to your money. Unlike other ISPs, they do not make much fuss about unlimited download limit. I get unlimited usage between midnight and 8 am. If you want to download a lot and also want to save money, choose a package from PlusNet.
Rating: Excellent
Reviewed by angeline  on  2007-11-10
Pros: Fastest service. Worthful for the money. Cons: Nothing Available.
Rating: Excellent
Reviewed by Steve  on  2007-10-13
I paid for the connection before - hand and was waiting for the router to reach me. The customer service said that they had sent the router via Royal Mail. When I demanded for the mailing number, they gave me one as well. I contacted the RM and they said that they did not get such an order at all! All this took about a month and at the end when I demanded my money back, they deducted one month's service charge for the service that they did not even provide me!! Now what do I call that?! Awful!
Rating: Average
Reviewed by Mary  on  2007-10-12
Pros: Value for money, connectivity good Cons: Customer service could be made good as the response got is late
Rating: Good
Reviewed by Hussain  on  2007-11-07
I got this connection about 2 months back. For about a month it was fine. The problem started when I tried to set up the wireless router (which was chosen for the deal on wireless connection). I've had 2 routers sent now and neither one is issuing an IP address. I contacted the customer service and was told that it would get corrected, but so far nothing of that sort has happened! I am waiting and waiting and still waiting. Planning to change the connection to BT Total, hoping that the service would be fine there!
Rating: Average
You may also be interested in: