O2 broadband review

O2 broadband packages offer great money value to O2 mobile customers as well as to the new customers who sign up to their superfast broadband deals.  O2 broadband is well known for their reliability, high speeds and superb customer service.

O2 broadband offers three packages. The Standard package offers 8MB download speed and unlimited download limit. For the O2 customers, this package will cost just £7.34 per month.

O2 Broadband Premium offers 20 MB download speed at a monthly price of just £9.79 for O2 customers.

The Ultimate package offers 20Mb download speed and unlimited download speed at a price of £17.50 per month.

With O2 broadband, you can get a free modem or free wireless router and free McAfee security & parental controls.

Our assessment of a provider/packages is based on various criteria like speed, reliability, customer support etc. The over-all rating of a provider or a package often helps you to pick the right package for you even if you are unsure of your priorities.

Package	Type	Can be bundled?	Speed	Unlimited? [Usage]	Suitable For			Value For Money
					Light	Average	Heavy
10GB+Free Samsung R519 Laptop		No	3.6MB	No
Free Asus 1005H Laptop + 10GB		No	3.6MB	No
Free Asus 1005H Laptop + 3GB		No	3.6MB	No
Mobile Broadband+Free Samsung Laptop		No	3.6MB	No
O2 Home Broadband Premium	Home	Yes	20MB	Yes		Yes	Yes
O2 Home Broadband Pro	Home	Yes	20MB	Yes		Yes	Yes
O2 Home Broadband Pro(For O2 Customers)	Home	Yes	20MB	Yes		Yes	Yes
O2 Home Broadband Standard	Home	Yes	8MB	Yes		Yes	Yes
O2 Mobile Broadband - Pay & Go (Daily)		Yes	3.6MB	No
O2 Mobile Broadband - Pay & Go (Monthly)		Yes	3.6MB	No
O2 Mobile Broadband - Pay & Go (Weekly)		Yes	3.6MB	No
O2 Mobile broadband and O2 Home broadband	Home	Yes	3.6MB	No	Yes
O2 Mobile Broadband Pay Monthly (1 month)		Yes	3.6MB	No
O2 Mobile Broadband-1GB(1 month)		No	3.6MB	No
O2 Mobile Broadband-1GB(18 months)		Yes	3.6MB	No
O2 Mobile Broadband-3GB(18 months)		No	3.6MB	No
O2 Premium(For O2 Customers)	Home	Yes	20MB	Yes		Yes	Yes
O2 Standard(For O2 Customers)	Home	Yes	8MB	Yes		Yes	Yes

Click on the package name to read more information We have some reviews written by consumers for making your choice easy. You can also contribute a quick review that would definitely help others by visiting our Broadband Reviews page.

Reviewed by jon White  on  2009-10-28
Recently my O2 broadband has been having serious connection drop out problems. It drops for no reason, so I have to restart my router everytime to fix it. I'm having this problem over and over, I tried to speak to O2 about it about 7 times but every time I get told to restart my router, which isn't convenient. And this is not something I intended to have. i previously had Virgin but only joined O2 because people said it was good, reliable and fast. I've got at least 4 other friends who use O2 as well and they're having the same problems too. My friends are quite computer litrate and work for big IT firms, they all think it's something wrong with their new router they are supplying. I don't know what to do now. Any advice guys?
Rating: Poor
Reviewed by Len Owen  on  2009-09-29
I switched our broadband to o2 about 8 weeks ago after reading all the good reviews other customers have submitted. Well, I’ve found that o2 have lived up to the expectation. The internet speed is consistently good at all hours of the day and every day of the week. Every stage of my order was texted to me and the service was connected on the day they said it would be. O2 supplied everything needed for connection including a 4 hard wire port wireless router, 2 filters, modem and Ethernet leads. The instructions are embarrassingly easy and comprehensive to make sure you don’t have a problem. The router is already set up so all you have to do is plug it in. This includes the WEP security. I had to ring the customer services department for some help on four occasions and each call was answered within 10 minutes (once immediately) by people who knew what they were talking about and resolved my problems (nothing to do with the broadband connection which worked straight away). The price is good too. I’m now paying just over half of what I was paying my other ISP. I bought a new wireless router a couple of months beforehand using our previous ISP because the old one kept locking up when our lads were network gaming. The new router was better but the modem speed was severely reduced after gaming use over the wireless connection. I had to switch the router off and on again to restore full speed again. Anyway, now we are using the o2 wireless router all the problems seemed to have disappeared. Strange that! The only criticism I have with this review is that I can’t give o2 six stars.
Rating: Outstanding
Reviewed by Dan  on  2008-10-28
I have been with o2 broadband for 3 months and they have been excellent. I have called them twice and each time they have provided the most friendly and helpful customer service I have had in years. Good connection speed/reliability too. Would definitely recommend them.
Rating: Excellent
Reviewed by Andy  on  2008-09-28
O2 broadband now offers both home and mobile broadband and both are excellent products. Not only in speeds, does O2 excel but also in broadband offerings at affordable prices. Superb customer service. Worth recommending.
Rating: Outstanding
Reviewed by Ian Wilson  on  2008-09-07
O2 broadband offers excellent customer service, perhaps the best in the UK. I did not have any kind of problems since the first day. When I need to contact their customer service team, their response is prompt and useful. O2 broadband speeds are better than any other broadband service available in the UK. It is unbelievable that I get around 12.7Mbps on their 16Mb line and the high upload speeds help me to transfer information to internet much faster. Really amazing experience!
Rating: Excellent
Reviewed by Mike  on  2008-05-29
Recently, I upgraded my O2 broadband to the Ultimate package. The static IP was an useful feature and the speeds are excellent, reliable all the time. I have never enjoyed online games before.
Rating: Excellent
Reviewed by Andy  on  2008-05-05
Excellent, reliable service! It was a nightmare with my previous ISP. Prompt customer support and the setup was much easier. It was the superb speed that has impressed me lot. Highly recommended service to everyone.
Rating: Excellent
Reviewed by Irwin  on  2008-05-13
I signed a basic package with O2 broadband. The speed is amazing and I could surf much faster. Their wireless router is indeed superb. The McAfee software with parental controls protect your pc as well as your children. Go for O2 broadband.
Rating: Outstanding
Reviewed by Simon  on  2008-05-21
O2 offers its wireless livebox for wireless network. I could get up to 17 Mbps download speed. Their packages include McAfee security and parental controls. Really, complete package.
Rating: Poor
Reviewed by Christie  on  2008-04-05
Excellent speeds, superb UK based customer service. They have helped me right from the beginning. Still now, I did not encounter any problem. Great price and easy-to-use wireless router.
Rating: Excellent
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