KCOM Broadband Reviews

About KCOM

KCOM is owned by Kingston Communications group and is one of the ISPs who offer multiple services that include ADSL, SDSL, voice and DTV services.

KCOM offers a wide range of broadband deals for home users and businesses. This makes your task of choosing a package much easier. For instance, if you are a light user, you can choose KCOM Home Lite which comes with 1GB download limit for a monthly cost of £9.95. Naturally, the monthly cost goes up with better usage allowance that comes with your package.

Where do KCOM stand in our rating?

Our assessment of a provider/packages is based on various criteria like speed, reliability, customer support etc. The over-all rating of a provider or a package often helps you to pick the right package for you even if you are unsure of your priorities.

Customer Support
Value for Money
Overall Rating

Comparison of KCOM Packages

  • Package
  • Type
  • Can be bundled?
  • Speed
  • Unlimited? [Usage]
  • Suitable For
  • Value For Money
          Light Average Heavy  
Click on the package name to read more information
Attractive features of KCOM broadband packages

Things you need to consider before you take up KCOM packages

KCOM - Consumer Reviews

We have some reviews written by consumers for making your choice easy. You can also contribute a quick review that would definitely help others by visiting our Broadband Reviews page.

Reviewed by Poppy  on  2012-04-20
Telephonic support is fine. But broadband speed is poor at times and people there even don’t mind to inform their customers about it.
Rating: Good

Reviewed by Freya  on  2012-04-20
So far, so good! Customer service and technical support have been good so far. Sometimes connection keeps dropping out and hence is unreliable.
Rating: Good

Reviewed by Helene  on  2009-02-02
Have been using eclipse for 18mths. Cust services speak in plain english not tec speak. Easy to set up. Reliable connection & speed. Would recommend it to anyone.
Rating: Excellent

Reviewed by Peter  on  2008-05-20
Reliable connection. I faced no problem when I switched to Eclipse. I also earned hundreds of pounds by recommending Eclipse to my friends.
Rating: Excellent

Reviewed by Kevin  on  2008-05-12
Eclipse offer great service at reasonable prices. I could save money with Eclipse. Outstanding customer support. I would recommend Eclipse to anyone.
Rating: Good

Reviewed by Jack  on  2008-05-07
I am delighted with service quality and speeds. I had no problem or disconnection so far. Excellent ISP!
Rating: Good

Reviewed by Paul  on  2008-05-01
Poor service from the beginning. I don't get bandwidth over 2 Mbps. Customer service is not prompt
Rating: Average

Reviewed by Hilton  on  2008-04-11
I am not happy with dwindling speeds and the answers from customer support are evasive. Prices are cheaper, but they should be accountable to what they deliver. If I don't see any improvement, I have no option but to leave.
Rating: Average

Reviewed by David  on  2008-04-06
I have been with Eclipse for almost 10 months. Initially, the poor speeds made me to think about switching, but, later, the speeds get improved and for the last three months it is amazing that I skipped the idea of leaving. Excellent customer service and they act instantly whenever you call them. Recently, they have slashed prices and I would upgrade to Option 2, when my service contract is over.
Rating: Excellent

Reviewed by Joe  on  2008-04-05
Excellent customer service, however, speeds slow down at times. I complained to the ISP over this problem. Despite some improvement in speeds nowadays, I do not get speeds more than 4 Mbps.
Rating: Average

Reviewed by Owen  on  2008-03-21
Last year I signed up Evolution package 3. Speeds are quite fine and until now, everything is fine with my broadband.
Rating: Good

Reviewed by Matthew Wells  on  2007-08-21
I have found the service to be very reliable with only a couple of instances of down time. However what drew me to eclipse was the small size of the company and the flexibility they told me this offered. However when recently trying to move home I was told they would only offer me a 12 month contract and not continue the monthly contract I was on, not what I was told on starting up with them. They told me that this was due to them incurring a charge of 37pounds which I offered to pay, to no avail. A shame that they proved to be so inflexible as I feel this would have been a strong merit on their behalf. Unfortunately due to this they have lost my custom and my recommendation. Matthew
Rating: Average

Reviewed by ray poole  on  2007-03-07
i have used eclipse for about a year now and have had a few problems mainly with emails not opening and not being able to open webmail page. but apperently they are working on this all in all i have found them to be a good provider. i switched from Tiscali.
Rating: Excellent

Reviewed by Henry Jefferson  on  2007-01-12
My connection speed is 1.1mbps and I can usually download at 105kbs. I have unlimited access I can see streaming movies and the speed is really fast.Customer service is satisfactory.
Rating: Good

Reviewed by Gatstev Richards  on  2007-01-11
Eclipse is offering 'Lite' services that excludes some features that are needed for the Home business user. They are providing excelent customer support and it is sufficient for me to avail 1Mb speed.
Rating: Excellent

Reviewed by Kruger Jefferson  on  2007-01-17
I was lured by the attractive advertisement for Eclipse. It is indeed a good service provider giving a valuable customer support. I feel that one is able to get things done for the payment. Downloading is good and connections are working out well in evenings also.
Rating: Good

Reviewed by Cleave  on  2006-11-25
If you are looking for a very reliable first class ISP then think no further. Blindly opt for eclipse. It has a fantastic customer service. Compared to other ISPs I would say this is heaven. The connection, hardware, activation all went very smoothly as installation was done. Their service had improved enormously over 2 years and the service is highly satisfactory. I would recommend this to anyone looking for a good ISP along with a technically sound customer service.
Rating: Excellent

Reviewed by Leanie  on  2006-11-17
Eclipse home broadband scheme seems to be a good one. Unlike the other ISPs, here the customer service seems to be good and they provide us with good technical support. It has a reliable access. Like all the other ISPs they not only by words say that they've got 8mbps, they have almost tried to reach that mark. I am very much satisfied with its performance.
Rating: Excellent

Reviewed by samiullah  on  2006-11-14
I decided to get an eclipse ISP on going through many reviews like this. At the beginning, as per the comments they seemed to be very good. But as time went on, their service doesn’t seem to be up to the mark. There are frequent disconnections and the speed has also reduced considerably. I would not recommend this ISP for those who expect immediate results. Eclipse is of no problem if you are a kind of person who just surfs through and very keen in any download.
Rating: Excellent

Reviewed by Alexander Wilfred  on  2006-11-13
I have been a satisfied customer of Eclipse for approximately 7 months and I must say that this is by far the most reliable service I have ever used. They provide wide range of packages both capped and uncapped bandwidth that allows you to perform simple browsing and emailing to video downloads. The customer support I have received from Eclipse has been very good and the emails are replied to promptly in my experience. I can say it is a hassle free broadband connection.
Rating: Good

Reviewed by David Clarkson  on  2006-11-08
Been with Eclipse now for a month, they were always fantastic, listened and dealt with any problems quickly and efficiently. I am quite impressed with their competitive range of products with upgradeable speed of up to 8 Mbps. They are providing a decent service, and I would recommend them.
Rating: Excellent

Reviewed by Lisa  on  2006-11-04
Newer to the market I guess (at least I haven't heard of them before. But when I ordered their broadband package, (which is excellent value for money) everything worked as they said. Nice people when you contact them. It does what it says on the tin!
Rating: Outstanding

Reviewed by Jones  on  2007-11-20
With Eclipse I found no problem till date. Great!
Rating: Average

Reviewed by Ponting  on  2007-10-06
Hey I have been a customer to Eclipse for the past 6 months and I am very much satisfied with their service. Hassle – free service.
Rating: Good

Reviewed by M.Nield  on  2007-10-17
I have been using this connection for just about a month and already problems are creeping in! The connectivity is bad and the speed is pathetic in the peak hours of 6pm – 10pm. I called up the customer service and they deny this! Do they mean to say that I am lying?!!! I am tired complaining to them and finally I am taking another broadband connection from Demon broadband. I sincerely hope that this one is better than Eclipse!
Rating: Excellent

Reviewed by John paul  on  2007-10-09
Pros: Good customer service Cons: Connectivity is down at times and the service is expensive as well
Rating: Good

Reviewed by Smith  on  2007-11-18
I have been using eclipse for a year now and I have not had any problems with it at all. I use the net for checking my mails, playing games and that's it. So it is fine.
Rating: Good

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