BT Broadband Reviews
About BT Total
Where do BT Total stand in our rating?
Our assessment of a provider/packages is based on various criteria like speed, reliability, customer support etc. The over-all rating of a provider or a package often helps you to pick the right package for you even if you are unsure of your priorities.
| Speed |  |
| Reliability | |
| Customer Support | |
| Value for Money | |
| Overall Rating | |
Comparison of BT Total Packages
Click on the package name to read more information
Bottomline
Attractive features of BT Total Broadband packages
Things you need to consider before you take up BT Total Broadband
BT Total - Consumer Reviews
We have some reviews written by consumers for making your choice easy. You can also contribute a quick review that would definitely help others by visiting our
Broadband Reviews page.
Reviewed by Ian
on 2009-02-17
THE WORST BROADBAND EVER!!
Stupidly slow speeds even though I am only 1 mile from the exchange. The worst customer service you can possibly imagine and at an expensive price.
BT dont care about their customers, just ripping you off, providing less than advertised services and tying you into long contracts to stop you from escaping.
STAY WELL CLEAR!!! YOU HAVE BEEN WARNED!
Rating:
Poor
Reviewed by Hana Richter
on 2009-02-02
Have been with BT after being previously disappointed by AOL. Even worked for BT and the quality of services was good, but then experienced it from the other side...They never managed to fix our online account and email, and we could never access it, although we were prompted to do so. They denied conversations have happened, never changed us to normal billing, so when the bill never arrived, we were disconnected, then charged excessively and treated badly. The staff either never kept notes or lied about them. The unlimited option meant that we had our speed capped every month without being informed. Finally, the staff was untrained, rude, and very far away, in an Indian callcentre, which offered no help whatsoever. Fortunately got our MAC code without problems and will be switching to a new LLU provider this month.
Rating:
Poor
Reviewed by Jonathan
on 2009-01-12
Over priced, huge disconnection frees. Is £129 really justified for cancelling phone only! When asked to justify such a charge the nice Indian woman responded with we are not a charity. You are not kidding!!!
Rating:
Poor
Reviewed by Bob
on 2008-11-03
Joined BT Total Broadband starter package in April - have had very limited connectivity, probably less than 10% on average. Frequently tried the helpdesk - with help managed to connect about 1 x in 3 attempts ... In desperation went back to Freeserve dial up last week - I was on line in 5 minutes and faster connectivity tham my broadband. Happy to revert back to dial up - I pay for what I use, I do not have to pay for a service that does not work. BT may be OK if you live in a town or city, but my line is the end of a pole a mile from a village, 5 miles from the nearest exchange and the service stinks... Had a flashing orange light on the BT Home Hub continually for the past week - no service at all - but no refund, and no help from BT... If I can find another provider who can guarantee connectivity, I will change my broadband and my phone...
Rating:
Poor
Reviewed by mickdee
on 2008-09-26
Be aware that their option 3 unlimited broadband is actually nothing of the sort. My access was restricted because I apparently downloaded too much. When I commented on this I was advised to keep below about fifty Gigs a month, hardly unlimited.
Rating:
Average
Reviewed by Bubba
on 2008-09-13
When I ordered my BT Option 3 I was told that my line would support a minimum of 5.5meg. Two months down the line and I am lucky to get 1meg. I have been told by the tech guys that they do not know why the speed has dropped, they even admit that there must be a problem with the BT line. But to get an engineer to come out and fix the fault is like trying to get blood from a stone, you just get fobbed of and passed from one call center to another. I am now so fed up that i have gone to the top and made a formal complaint, it is only now that BT are half heartedly trying to sort things out.
If anyone else is having problems with BT then I suggest they contact the CCEO and make a formal complaint, rather that throwing away good money for a service that does not deliver what it promises.
The email address for the BT CCEO is,
cceo@bt.com
Rating:
Average
Reviewed by medusa
on 2008-07-30
what a waste of time, thay completely failed to give me any broadband service whatsoever, customer service is dire, all I got was voicemail messages in an unintelligible scottish accent. unbelieveably poor, not even worth one star.
Rating:
Poor
Reviewed by Diane
on 2008-07-16
Only had this package 3 weeks and I am already without service due to a technical fault. Passed around the world call centres when you try to get help and told it may be back in 48 hrs or so. Speeds are as bad a dial up and totally unfit for purpose. Can not get out of contract so stuck with it! We have had to signed back up with our old provider so we are now having to pay two broadband fees but only getting the service from one..and it aint BT!
Rating:
Poor
Reviewed by Diane
on 2008-07-16
Only had this package 3 weeks and I am already without service due to a technical fault. Passed around the world call centres when you try to get help and told it may be back in 48 hrs or so. Speeds are as bad a dial up and totally unfit for purpose. Can not get out of contract so stuck with it! We have had to signed back up with our old provider so we are now having to pay two broadband fees but only getting the service from one..and it aint BT!
Rating:
Poor
Reviewed by Ricky
on 2008-05-23
Excellent service. I have been with BT for five years. Whenever I call their customer support, they have a professional team to answer all our queries. Home Hub is quite good.
Rating:
Excellent
Reviewed by Jenny
on 2008-05-13
I am not getting speeds that I would like to. BT broadband packages are expensive and their offerings are not as good as Be or O2. Only good thing about BT is their BT Vision. Home Hub does not work at times. Customer support is pathetic.
Rating:
Average
Reviewed by Neil
on 2008-05-06
BT Broadband is more reliable than other services. They are quite straight forward. BT Home Hub router is excellent and works well with me. BT Vision is another excellent feature. I would recommend BT to anyone.
Rating:
Good
Reviewed by Brett
on 2008-06-02
I signed with BT Option 2 last year. Initially, I was getting around 2 Mbps now I get not more than 3.5 Mbps. Customer support is lacking in professional quality. However, their BT Vision is enjoyable and informative.
Rating:
Average
Reviewed by karen birch
on 2008-05-04
Absolute rubbish!!!!! The browser hangs with just about everything I try to do. I have tried helpdesk (no answer even after 25 mins waiting, tried everything online troubleshooter suggests (made no difference), tried to log on to online live help (closed), e-mailed them twice with complaints and still have to work with a crap browser (BTYahoo)which is costing more than my previous provider. Don't bother with this - crap service and crap customer care.
Rating:
Poor
Reviewed by Beck
on 2008-04-10
I switched to BT from a small provider in my area hoping to get better service. BT broadband speeds are good but they are not as cheap as it sounds on their websites. BT Home Hub is excellent router that works fine with me. Customer service is awful, compared to it, the last provider was far better.
Rating:
Good
Reviewed by Sam
on 2008-04-07
I am happy that BT has made customer support calls free. Although I had to call them hardly a few times, I would detest spending money for customer calls. Why should we? This is a good step taken by BT. Sometimes the help desk would leave us waiting or their answers are not helpful at all.
Rating:
Good
Reviewed by Barbara
on 2008-03-24
I would recommend BT Total broadband for anyone looking for a great value broadband package. BT Home Hub wireless router and BT Vision entertainment are special features.
Just dont miss
Rating:
Good
Reviewed by Andy Smith
on 2008-01-20
Been with BT since they first started offering Broadband (512Kb (50kbps)), upgraded to the 8Mb service end of 2006, promised 6.5Mb but happy getting 2.5-3Mb (300-350kbps) up until mid 07. Broadband slowed down considerably from friday night to sunday night, down to around 20kbps, since then has gotten worse - now regularly slows to 50kbps or less during weekdays in evening.
I blame the introduction of BT vision, as the on demand service sucks too much bandwidth causing the exchange to reduce the overall download limits of other users on that exchange in order to maintain responsiveness of the exchange itself & the overall poor quality of phonelines.
(Notes: I do not have BT Vision & am 3.3Km from exchange "as the crow flys") I am now switching to Virgin Media 4Mb service for the same money £25, which I know is more reliable/stable. (Neighbour has it)
Rating:
Poor
Reviewed by Dalgleish
on 2007-12-19
If there was a minus zero rating i would have put it. I have never had such a bad service in all of my life. If there are any BT employees that know what they are doing then I would like to hear from them as over the last four months I have spent in total over 20 hours on the phone to them and when they've had enough of you explaining, they just cut you off...they still haven't sorted out my broadband/phone matters. DO NO TOUCH BT YOU WILL BE SORRY AND SUICIDAL!!
Rating:
Poor
Reviewed by stuart big
on 2008-02-21
I am with BT for the last two years. BT Home Hub is quite excellent and works fine. A bit disappointed that the help desk does not answer promptly.
I also took BT vision, it is an excellent entertainment pack.
Rating:
Good
Reviewed by Khan
on 2008-03-29
First of all, BT services are not as bad as I thought. My BT home hub is working well and I quite enjoy surfing with it. Whether reliability or customer support, BT does not disappoint me so far. I also want to sign up for BT business service soon.
Rating:
Excellent
Reviewed by G Whatley
on 0000-00-00
BT broadband packages are cost effective and their freebies and free 24/7 customer support make them great value packages. I signed up with Option 1 package last year and I plan to upgrade to Option 2, since I find their services are quite good.
Rating:
Poor
Reviewed by hopkin
on 2007-11-15
Poor broadband speeds,coupled with indifferent customer service.
Rating:
Poor
Reviewed by claire oliver
on 2007-09-07
absolute rubbish - i was with aol for 2 years with no problems whatsoever, moved house and thought try a cheaper (bt) provider for a change and new wireless hub!!! you get what you pay for, lots of wires (no wireless cards available - out of stock) i cannot even use the phone whilst online 24 phone calls later and an engineer came out only to tell me it must be my wiring but couldnt tell me how or where i would need to pay £100 plus for a different engineer to come, i have since requested installation from aol in the hope that i get back to a decent service.
Rating:
Poor
Reviewed by Ruth McCabe
on 2007-09-04
I just want to echo everything said above...I'm so glad it's not just me having issues with BT!
My experience: poor connection speeds (promised 6mb, usually 1.1mb), often no service at all, call centre in India, unhelpful staff both there and in British call centre, refusal to get me out of my contract despite lengthy history of problems.....AVOID AT ALL COSTS! I will never ever take a BT service again and have also cancelled my phone service with them in protest.
My parent's neighbour, and ex-BT engineer, has told me that their outdated exchanges just cannot provide the level of service BT promise their customers. So there you go - that's from the horse's mouth!
Rating:
Poor
Reviewed by Nigel Smith
on 2007-08-27
What does BT stand for ? British Telecom,Not anymore it appears like most big UK companys they have moved there call centres to India (Cheap Labour + Bigger profits + Poor customer service.
BT Broandband is good when it works but when it doesn't it's awful.
Us British are used to que's however at least understand us when we call your call centre.
Rating:
Poor
Reviewed by leon
on 2007-08-21
I have been with bt total broadband for nearly 12 months now and i have never been more disgusted in my life i upgraded my option two max in may that was three months ago my speed has'nt changed it is august now i have phoned them numours times now and every time i go through to some one in india they don't have a clue what you are saying to them they ask you the same things every time i have called them about thirty times and that is no agsaduration i'am at a dead end now i have tried to complain but you will never be able to because their is no numbers for it my head is that gumbled up with the way they work i am an expert they have been turning my interleave on and off (interleave protects your phone line and stops eny damage) and my ip profile keeps being changed (ip profile is what tells the internet who you are and gives you your speed at a set rate) in my case keeps changing and when you phone them and tell them to turn on the interleave it will turn on in 24 hours but dont be to happy because their management system will turn it back off and with ip profile forget it IF YOU ARE THINKING OF GOING WITH BT BROADBAND YOU ARE MAKING THE BIGEST MISTAKE OF YOUR LIFES RUBISH RUBISH RUBISH
Rating:
Poor
Reviewed by Joyce
on 2007-07-25
I have had BT Wireless Broadband for about 18 months now and everything went very well until about 3 weeks ago when my wireless connection dropped off. Since then I have been on to their HelpLine several times and they have phoned me back several times for up to 86 mins at a time. I am still no further forward with my problem which I suspect is my BT Router but they seem to go over the same ground each time they phone and do the same things which I know is not where the problem lies. It doesn't help that the Help Desk staff don't speak English as their first language either so communication is extremely difficult. I am appalled that I am paying BT for Broadband and yet not getting it without any sign of a resolution on the horizon. I can't even find a telephone number to complain about the service.
Rating:
Poor
Reviewed by paul mooney
on 2007-07-17
bt broadband customer service is totaly disgraceful-i had a faulty router which i complained about in nov, after being put from piller to post ,and speaking to over 100 diferent overseas people,explaining my problem over n over again i finaly got a new router 8 1/2mths later-i have been paying for services i have not been receiving and still waiting on my rebate- 9mths on!i also have been charged for over 100 phone calls i had 2 make to get the problem fixed!what a cheek!in the mean time i am hit with a bill going into £100's which ive 2 pay to or my phone line will be disconnected(costing me more in reconnection charges!)it is a disgrace!i wouldnt recoment bt to anyone coz if uve a problem u will find it very stressfull and time consuming trying to get it fixed!
Rating:
Poor
Reviewed by Mellin
on 2007-05-18
I have been connected with BT broadband service for the last one year. Im very much satisfied with their services. The call
centers are helpful and provides brilliant services. Norton security provides great security. Unlike others, the wireless
routers provided by them are easy to install. Amazing speed upto 8mb. I can recommend this service to any one.
Rating:
Good
Reviewed by Catherine
on 2007-05-18
BT provides an engraving customer service. I have come across so many broadband service’s, but only satisfied with BT
service. BT provides an outstanding performance. They allow convenient options to choose. I can store a lot in 2GB free
online storage. Security services are reliable. Overall BT is an reliable broadband package.
Rating:
Excellent
Reviewed by Caroline
on 2007-03-01
My experience of BT yahoo was fine until I wanted to move house. There isn't room in this box for me to rant about all the hassle I had so I'll summarise. If you want to speak to people in this country who understand what you say and you understand what they say, and you want things done when they say they will be done, and you don't want to pay over and over for packages you have cancelled, don't use bt yahoo.
Rating:
Poor
Reviewed by Sue Ball
on 2007-01-23
Whilst it was working the Bt broadband was reasonably fast and efficient. I chose Bt broadband because I wanted to be assured of a good level of service. However when my broadband stopped working I spent nine days being shunted between BT cUstomer relations, BT technical help, BT Broadband wholesale and Bt line rental, with each saying the other was responsible for the fault. Now it has been fixed each department is blaming the others for the fault and saying I must apply to someone else for compensation.
Rating:
Poor
Reviewed by Anderson Williams
on 2007-01-12
I have been using the broadband 3 option for 2 years. 250 inclusive wifi minutes and free wireless hub enabled me to access the connection easily. Their download option of 8 Mbs is sufficient to store large files also. Their customer service should be little patient to hear customer complaints. There has been only 72 hour of downtime in the last 3 years.
Rating:
Excellent
Reviewed by Julie Thompson
on 2007-01-11
It is simply exciting to me as BT Total broad band offers the option of creating ones own radiostation and webspace. This has lured me to get packages from them. Free BT packages are helpful as there is 2 GB storage with Digital Vault option.
Rating:
Excellent
Reviewed by Morhinio
on 2006-11-25
I was with the AOL ISP. Being very much unsatisfied with its performance I switched on to BT. I feel its performance much better than that of AOL. It is a broadband service without any hefty up front fees and is within budget. The speed is also much better. I would recommend BT for those who are seeking for an ISP with best quality and at a cheaper rate.
Rating:
Outstanding
Reviewed by Crow
on 2006-11-17
I have never come across such a worst broadband service. The customer service that they provide us with is ridiculous. They were unable to sort out the connection problems for more than 3 months. When a complaint is made, it is escalated numerous times but no one seems to be really interested in solving the problem. If u ever have a plan of committing a biggest mistake in selecting an ISP then go for BT.
Rating:
Average
Reviewed by Charlene
on 2006-11-14
I feel that the service provided by BT is quite convincing. The service is quick and I have had no problems of any disconnections so far. Its performance has been very satisfactory. The BT option 1 which offers a speed of 8bps at the cost of £9.95 is very economical. The download speed is not good.
Rating:
Excellent
Reviewed by John
on 2006-11-13
Despite numerous competitors, BT still stands head and shoulders above the rest with customer service. I have been away from BT for a few years and just got back with them. They are have simply improved their level of service and the offerings in leaps and bounds.
Rating:
Outstanding
Reviewed by Christy Oakes
on 2006-11-01
I was looking for a good broadband service with high quality and with in the budget. After going around for a ride, I found BT more convenient than other ISP providers. Their 8 Mb broadband download speeds and free calls combine to give real value for money. When I ordered for a BT Broadband connection, there was no need for a new line or a new phone number, since I already had a BT phone line. I was surprised with their range of multiple options at much cheaper cost in the market. I would recommend it to anyone without hesitation.
Rating:
Outstanding
Reviewed by Daniel Jordan
on 2006-10-15
I have been using BT broadband for 3 years and I find it affordable and reliable. They are the providers of the latest broadband packages combined with VOIP. I am able to save more by their offers that includes free internet voice calls, video calls and a suite of security software. Their latest BT Home pub supports BT's all range of services and connects wirelessly to PCs and other broadband devices. So far, I have had no major problems and their prompt customer service relieved me out of small technical difficulties that occurred rarely. I feel, I have made the right choice!
Rating:
Excellent
Reviewed by shanon
on 2007-11-20
Amongst all the broadband suppliers I found that BT has the best customer service and provides more convenient offers and schemes to the customers. I love BT Total and I would recommend it to anyone.
Rating:
Excellent
Reviewed by james paul
on 2007-11-14
I just waded around to get the Broadband service that suits my budget. After a long search I found that BT Total would be my choice. I would recommend the BT for those who are seeking cheaper rate ISP with best quality.
Rating:
Good
Reviewed by George
on 2007-11-03
I have not had much problems with BT. I have been using it for about 6 months now and am happy with it. I use my internet to download games, check my mails etc. so not much problem so far.
Rating:
Good
Reviewed by Sebastene
on 2007-10-23
Pros: Good connectivity when there is a connection
Cons: connectivity is worse! Hardly does it get connected! Very poor connectivity
Rating:
Good
Reviewed by Joshop
on 2007-10-12
Customer service bad. They promise to give a call back and never do! Once I had a problem with my internet connection and asked someone to come home to fix it and no one turned up! Other things are fine, except for customer service.
Rating:
Average
You may also be interested in:
