AOL Broadband - Reviews
About AOL Broadband
AOL UK, one of the largest ISP in the UK is owned by the Carphone Warehouse. They deliver their services using their own LLU network or BT lines. No need to say, if you are on their LLU lines, you get cheaper broadband deals than when you are on BT lines.
In recent years, the customer support of AOL shows marked improvement as we know from our members’ reviews. Adding to it is the launch of wireless based products with a special offer of laptop with AOL wireless plus deal.
Where do AOL Broadband stand in our rating?
Our assessment of a provider/packages is based on various criteria like speed, reliability, customer support etc. The over-all rating of a provider or a package often helps you to pick the right package for you even if you are unsure of your priorities.
| Speed |  |
| Reliability | |
| Customer Suppert | |
| Value for Money |  |
| Overall Rating | |
Comparison of AOL Broadband Packages
Click on the package name to read more information
Bottomline
Attractive features of AOL Broadband packages
Things you need to consider before you take up AOL package
AOL Broadband - Consumer Reviews
We have some reviews written by consumers for making your choice easy. You can also contribute a quick review that would definitely help others by visiting our
Broadband Reviews page.
Reviewed by carl
on 2008-04-11
After one of my friends suggested, I signed up with AOL recently. They advertise it gives up to 8 Mbps download speed, but I do not get even half of that. However, their wireless router is good and since my premises are within the LLU network of AOL, I should say the monthly price is cheaper than the previous package. Honestly speaking, I am disappointed with the service
Rating:
Average
Reviewed by Jessie
on 2008-04-08
Customer support is not bad. But speeds are unreliable at times. So far, I did not have any network problem so I am happy with AOL.
Rating:
Good
Reviewed by Steve
on 2008-03-20
AOL Wireless catters all my needs.Competitive price and excellent service. With the wireless router, I could work from anywhere in my home or office
Rating:
Excellent
Reviewed by Keith
on 2008-03-17
I needed to find a cheaper broadband provider than my present one. I was going to migrate to AOL Broadband who advertise an offer of £9.99 for the first 6 months rising to £14.99 after.
However, when I tried to sign I was shocked to find that I would have to pay £19.99 per month. So their offers aren't offers at all, just cons.
Needless to say I've gone for my second choice, whose charges are as advertised.
Rating:
Average
Reviewed by steve gill
on 2008-04-28
I signed up with AOL broadband last year. Reliable connection and excellent wireless support. Prices are cheaper and I could see significant reduction in the annual cost.
Rating:
Good
Reviewed by othello
on 2008-08-01
The recent 'Wireless Flexi' could be better option for me though I am currently with the same provider and my contract is to expire in the next two months.
AOL wireless support is extremely good. I had no problem whatsoever during the last two years. Though I suggest its long terms contracts are fine for saving for money, I plan to swich to Flexi as I dont spend so much time online.
Rating:
Good
Reviewed by RACHEL DOUGLAS
on 2007-10-19
First 3 months(March - June) good, after that down hill all the way only got 2 weeks service out of 4 weeks for next 3 months(July-Sept) then nothing for the next month Sept 17th to date 19th October2007 .Very disappointed, never any help available from the technical support team HELP HELP PLEASE. I am desperate for HELP.
Rating:
Poor
Reviewed by j lawson
on 2007-09-13
have been with aol broadband from 2002 have had excellent service and good back up/had no problem good product range, first class.
Rating:
Excellent
Reviewed by wyn
on 2007-09-02
if you want the best get aol.
Rating:
Outstanding
Reviewed by martin
on 2007-09-02
Ive been with AOL for about 10 years now and it time to move they have gone down hill now with lower speeds form 5pm to 12 am for all users i have upto 8mb speed was geting 3.5mb speeds but now i can only just get 1.5mb if im lucky. i have liked the service i had untill car phone warehouse took over now i cant say its worth the money
Rating:
Poor
Reviewed by Joshen
on 2007-05-18
I have been with AOL for past 4 years plus, and I always enjoy the greatest speed. I continue my contract with aol for its
multiple connection options and reasonable prices. They provide unlimited usage; I have been recently connected with platinum
package which provides speed upto 8mbps. I enjoy unlimited music and movie downloads through this package. They are given a
special offer of free wireless router. Highly reliable site and I recommend this site to everyone.
Rating:
Excellent
Reviewed by Sany rose
on 2007-05-18
I’m one of the excited customer of AOL broadband. I have been very much impressed with their service. I have also recommended
this site to all my friends. I have connected with silver broadband packages, which provides unlimited downloads. Customer
services are gentle and pleasing. They are providing full support and safety.
Rating:
Good
Reviewed by Peter Morrison
on 2007-01-11
I have switched over to AOL broad band and their platinum package is enough to handle my workload. Music downloads and movie downloads are able to provide some entertainment. Free wireless router supplied makes it simple to operate. Parental control makes it safe as our children are within our control when accessing websites.
Rating:
Excellent
Reviewed by Ingrid Coste
on 2007-01-11
I have been using AOL broadband silver package for the past one year. Its speed of 1 Mb is quite useful for me. Free McAfee spyware and Firewall plus given makes it safe and secure. Customer support extended is excellent. Unlimited downloads enable me to work faster in an efficient way.
Rating:
Excellent
Reviewed by lola
on 2006-11-22
The material offered in the site is good. But the frequent disconnections is turning out to be a nightmare to me. When I reported this to the customer care , there was mere talking and nothing was done in action. The customer support to this service seems to be very unsatisfactory.
Rating:
Good
Reviewed by Lez Pearson
on 2006-11-17
I have never felt so comfortable with any other broadband services. The latest platinum package offering a speed of 8mbps is much faster. The speed can be clearly felt. With its unlimited space it is the ideal choice for music and movie lovers like me. The latest updates on sports and entertainment are catchy.
Rating:
Excellent
Reviewed by Steve Marsh
on 2006-11-14
I am using AOL broadband for the past 2 years. So far its performance has been satisfactory. They are much affordable when compared to the other providers. The usage is very effective. Kids control virus scan and firewall are added advantage to this service provider. But now a day it is slower especially when it comes to searching.
Rating:
Average
Reviewed by Adiebear
on 2006-11-01
I have been using AOL for the past two years and their service is great. I am amazed with their speed updates which goes up to 8 mbps for platinum package users. When my cable modem developed a fault, it was engineered within a day's time without any question. AOL is extremely reliable without any significant problems to complain.
Rating:
Outstanding
Reviewed by Jim Bailey
on 2006-10-18
I am comfortable with AOL broadband suppliers for the past 5 years. I am surprised with people complaining around about connection problems. I recommend them not to use the AOL software, if it creates problems and use the modem settings to connect the internet with your user name and password. I have no problem with the connectivity; it is always connected even if my PC is on for several days. AOL offers excellent customer service and fast and reliable connection that never seems to go down. I am happy with the performance of AOL.
Rating:
Excellent
Reviewed by Jack Andrews
on 2006-10-14
Possibly the most convenient broadband connections I have ever experienced. AOL offers the speediest service throughout, even at the peak usage periods. Their package of unlimited usage allows for easy downloads of my favourite movies and music. AOL broadband provides multiple connection options at reasonable prices. No doubt, you can experience the value for money.
Rating:
Outstanding
Reviewed by chappel
on 2007-11-20
I have been using this AOL since March 07 and I was amazed with its great speed. Connection failure happens sometimes not very often. Call centre is poor and facing the downhill without any doubt. Really dreadful customer service. Sorry AOL!
Rating:
Average
Reviewed by kym
on 2007-10-20
Hi, I am using this AOL broadband for a year and till date no problem with the service. I am very much pleased with its performance. But the customer service is awful and very bad compared to other broadband suppliers and sure that it will let down the company soon. But the internet protections are very good compared to other suppliers.
Rating:
Good
Reviewed by Thomas
on 2007-11-12
I have been using this connection for the past 10 months. The speed is ok and the downloading limit is also fine. But the customer service is absolutely a failure. Perhaps AOL should give their representatives a bit more of courtesy and behaviour lessons. Once when there was something wrong with the internet connectivity, I contacted their customer service and was shocked to see their behaviour. I asked them to send someone home to help me with the connection, and I got my helper after full 5 days! Heights of indecency!
Rating:
Average
Reviewed by johnson
on 2007-10-05
AOL broadband means absolute absurdity to me! They charge for all that you have never used at all! I was in the monthly rental scheme of theirs and once I reach the limit that they have specified, the speed comes down to such an extent that its simply useless to use an internet connection! I then changed my internet connection to Orange and now it is hundred times better! The customer service of AOL is also very bad, as the representatives do not even bother to help us with our queries! I still get letters and phone calls from AOL's agency stating that I owe them money! I am not even gona bother, as I was being charged unnecessary. Very bad service.
Rating:
Average
Reviewed by james
on 2007-10-07
I have always liked AOL. I have been using their broadband service for the past 2 years and so far have had no problems.
Rating:
Good
Reviewed by Joshen
on 2007-04-12
I have been with AOL for past 4 years plus, and I always enjoy the greatest speed. I continue my contract with aol for its multiple connection options and reasonable prices. They provide unlimited usage; I have been recently connected with platinum package which provides speed upto 8mbps. I enjoy unlimited music and movie downloads through this package. They are given a special offer of free wireless router. Highly reliable site and I recommend this site to everyone.
Rating:
Average
Reviewed by Sany rose
on 2007-05-18
I'm one of the excited customers of AOL broadband. I have been very much impressed with their service. I have also recommended AOL to all my friends. Presently, I am with silver broadband package, which provides unlimited downloads. Customer services are gentle and pleasing. They are providing full support and safety.
Rating:
Good
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